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I have lost my FamilySearch direct link to Ancestry, My Heritage & FindMyPast. Is this a bug?

michael stevenson smith
michael stevenson smith ✭
May 9, 2022 in General Questions


0

Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    May 9, 2022 Answer ✓

    @michael stevenson smith

    Michael

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Short Answer: I would suggest NOT, it is working fine for me/us ...

    We checked, in the "Browsers", of 'Google' "Chrome"; 'Mozilla' "FireFox"; and, 'Microsoft' "Edge", all with the "Operating System" of "Windows 10"; and, ALL using the LATEST "Versions" of each.

    Must my thoughts.

    Good Luck.

    I know, that this certainly may not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective; and, another avenue to pursue.

    Brett

    0

Answers

  • michael stevenson smith
    michael stevenson smith ✭
    May 10, 2022

    Dear Brett,

    thanks for your confirmation of functionality of FamilySearch & other genealogical programs. We have flushed my Firefox cachet which returned my links to all the other genealogical programs.

    Since we have solved this problem, I will mention another unrelated problem in the hope that someone will have the answer. I have been using Ancestral Quest for many years and am converting this history across to FamilySearch. However, I have "lost" the media link for documents and photographs from Ancestral Quest to FamilySearch. I have emailed Ancestral Quest regards this problem, but have not received a reply. The cause maybe that I changed from Windows 10 to Windows 11 about the same time, but this is only a hunch. I am seeking a response from others who have converted to Windows 11 & have or have not lost the media link. My "proof" that it was the conversion to Windows 11 are ERROR messages from Windows 11 re an incompatibility with Ancestral Quest.

    Michael

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