FHC: Computer Information Support Tool / Missing Information

Gonzalez Olga

When we select the Computer Information Icon we do have the Information page (22.5.8) successfully display. Unfortunately, it does does not provide the Win10 Build that is currently on the pc.

How do we correct this?

Ken Richins - NAO Tech Support Lead

by going to fhc.software/tools and downloading version 22.5.14

The version you have does not recognize windows10 Build 1909 or below. The new version does display those old unsupported Builds.

Gonzalez Olga

I went into the Family History Center on Saturday.

Downloaded version 22.5.14 and it worked.

Thank you!

Gonzalez Olga

Thank you!

Gonzalez Olga

Thank you!