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FHC: Computer Information Support Tool / Missing Information

Gonzalez Olga
Gonzalez Olga ✭
May 6, 2022 edited July 10, 2024 in FamilySearch Center

When we select the Computer Information Icon we do have the Information page (22.5.8) successfully display. Unfortunately, it does does not provide the Win10 Build that is currently on the pc.

How do we correct this?

0

Best Answers

  • Ken Richins - NA FSCS Specialty Lead
    Ken Richins - NA FSCS Specialty Lead ✭✭✭✭
    May 7, 2022 Answer ✓

    by going to fhc.software/tools and downloading version 22.5.14

    The version you have does not recognize windows10 Build 1909 or below. The new version does display those old unsupported Builds.

    1
  • Gonzalez Olga
    Gonzalez Olga ✭
    May 9, 2022 Answer ✓

    I went into the Family History Center on Saturday.

    Downloaded version 22.5.14 and it worked.

    Thank you!

    1

Answers

  • Gonzalez Olga
    Gonzalez Olga ✭
    May 7, 2022

    Thank you!

    0
  • Gonzalez Olga
    Gonzalez Olga ✭
    May 7, 2022

    Thank you!

    0
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