Inviting people to a family group

B.Brower

I want to invite people to the groups I've created. When I try, by selecting "Invited Member" and then clicking on "Email," a new tab opens with a blank document. Is this feature not working correctly or do I need to change something on my computer?

Carla Tobler

@B.Brower

If it has been a while since you did some computer "housekeeping" you may want to do that. These links to Help Center knowledge articles will help with that.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

We tried duplicating the problem you are having, and the feature seems to be working. We are using the Google Chrome browser, but it should work with Edge, Firefox or Safari. It is good to use the latest version of your browser.

Here are the steps we took to invite people to a group:

Steps (website)

1. On FamilySearch.org, click your name.
2. Select Family Groups.
3. Click View Group.
4. Click Invite Member.
5. If you know the person’s email address, you can send the invitation that way:
   1. Click Email.
   2. In your email program, enter the email address of the person to be invited, and send it. After the recipient accepts the invitation, his or her name appears in a list to be approved.
6. If you want to send the person a link,
   1. Click Copy Link. A link appears.
   2. Click Copy.
   3. Paste the link into any online communication channel that you share with the person being invited.
7. Approve the request to join:
   1. Open the group
8. Wait for the recipient to accept the invitation.
   1. Find the person waiting to be approved.
   2. Click Approve

We hope this helps. If not, please let us know and we will investigate further.

Amy Archibald

@B.Brower

The email option will open another window and try to connect to any default email program you may have setup on your device (like Outlook, etc). If you don't have this kind of email setup on your device, you won't be able to use the automatic email option. Instead click on "copy link". Then in your own email tool, create an email for those you want to invite and then paste the Family Group link into the email. You can also explain what you want your group members to do in the new group. You can also paste the link in any other communication channel (like social media, texts, etc).

Then as admin. of the group, you will need to approve those who click on the link before they will be able to have access to the group.