Catalog search: Film has a different number of total images each time I open the film

Rita Grace_1

Austria, Burgenland, Deutsch Schützen, Film 700697, Image Group # 4674856

I have been researching this film often and it has always contained about 453 images. I could enter a particular image number, and the correct image would be displayed. Not today! Each time I open the film there is a different number of total images between 435 and 444. I have tried several times today and each time the total is different. Thus, when I input one particular image number, a different page/image is displayed depending upon the total number of images listed. What happened to the consistency here? I am able to find the correct image by paging forward or backward, but I shouldn't have to do that. The total number of images should always be the same. A particular image number should always display the same image. Please fix this.

CraigWArmstrong

This appears to be a problem also noted by others with other records. We will report this issue. Since the engineers are upgrading the catalog, it may not be possible to correct these records yet. Thank you for calling this to our attention.

N Tychonievich

@Rita Grace_1 It has been a while since you reported problems with DGS 4674856 (film 700697). Are you still seeing inconsistent numbers of images when you access it from the catalog? I just opened it from the catalog link and see the expected 453 images. If you are still seeing things differently each time you open it, here are a few things you might want to try:

Clear your FamilySearch cookies at

http://familysearch.org/cookies

If you have bookmarked the page, try going to the catalog directly instead and click the camera icon there. To save you a little time, here is a link to the catalog page:

https://www.familysearch.org/search/catalog/105160?availability=Family%20History%20Library

 Be sure that you are using a supported and updated browser:

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

Hope one of those steps will clear things up for you!

 

Julia Szent-Györgyi

@N Tychonievich, the film viewer's image count problems on 1st and 2nd May this year were occurring across the board, independent of the specific film being viewed, but -- knock on wood -- they appear to have been fixed by the 3rd.