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I cannot tag my documents in Memories

ThomasIliffe
ThomasIliffe ✭
April 29, 2022 edited October 28, 2022 in Memories

When I open a document in memories, it won't allow me to tag people or to add any other information. I have attached screenshots.

Thank you

Adeline marriage.JPG
William Wallace Iliffe.JPG


Tagged:
  • Can't tag Documents in Memories
0

Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    April 30, 2022 Answer ✓

    @ThomasIliffe

    Tom

    Lets 'see', if can get, a more EXPERIENCED User/Patron, with "Memories", involved ...

    Brett

    Attention: @Dennis J Yancey - Any thoughts.

    ps: Tom, Just a thought, in passing ... Are you using a "Add Blocker"? ... As, they sometimes cause problems/issues ...

    .

    0

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    April 30, 2022

    @ThomasIliffe

    FYI

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    So, that we may better, be able to help/assist you ...

    Question: WHAT happens, when you select that: ! Click the Image to tag [ ... ] ?

    Please advise/clarify.

    Plus ...

    Have you tried accessing the "Downward Arrow" (ie. "V"), to the 'Right', of the individuals/persons name?

    Doing so, will also allow one, to "Tag"; and, "Edit" a "Tag".

    Here is a "Knowledge Article", in 'FamilySearch':

    How do I tag memories of my ancestors or relatives in Family Tree?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-tag-memories-of-my-ancestors-or-relatives-in-family-tree

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-tag-memories-of-my-ancestors-or-relatives-in-family-tree

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • ThomasIliffe
    ThomasIliffe ✭
    April 30, 2022

    Unfortunately not. I have successfully used memory pages in the past, but now when I add a photo or document, the new page becomes locked so that I can't click anywhere. Even the forward and back arrows won't work.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 30, 2022

    @ThomasIliffe

    FYI

    In that case, can I humbly suggest:

    [ 1 ]

    IF, you have not already; THEN ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

    It does not always work; but, more often than not it does ...

    And ...

    [ 2 ]

    What, "Browser"; and, "Operating System", are you using?

    And, are the, "Browser"; and, "Operating System", that you are using,

    ▬ FULLY "Supported", by 'FamilySearch'?; and/or,

    ▬ "Up-to-Date"?

    [ ie. With the LATEST (or, in the least, the PREVIOUS) "Versions" of each ... ]

    I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

    IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • ThomasIliffe
    ThomasIliffe ✭
    April 30, 2022

    1) I cleared out the cookies and the browsing history, both on FS and on the browser, and did a reboot, but without success. Everything on the Memory page is stuck, none of the links on the page work

    2) I'm using the latest version of Google Chrome with Windows 10

    3) I have previously added photos and documents to my Memory page without any problems. It's just within the past month or two that I have started having issues.

    Thanks for your help Brett but it must be something else.

    Tom

    0
  • ThomasIliffe
    ThomasIliffe ✭
    April 30, 2022

    Problem solved! I am using Bitdefender Antivirus software on my computer. When I opened the FamilySearch Memories page in Bitdefender Safeplay, everything worked properly. 🙂

    Many thanks to everyone who helped me track down the cause of my problem and get it corrected.

    Tom

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 30, 2022

    😀

    0
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