Answer my question, not other questions
Technical problem
For several days the Search, Find, and other important functions show Error-- while I can use many other general pages. How can I get back these missing functions?
Best Answer
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FYI
I am just another 'lowly' User/Patron ...
Just in passing ...
Firstly ...
I would humbly suggest, that you would have been better off, submitting your post, in the Section of "FamilySearch Help", under the 'Category' of either, "Family Tree"; or, "General Questions", rather than under the Section of "Suggest An Idea".
Secondly ...
The, "... Search, Find, and other important functions ...", have ALL, been functions quite well, for me, WITHOUT any ERRORS, for the last couple of days.
As such ...
Questions/Suggestions:
[ 1 ]
IF, you have not already; THEN ...
An "Oldie"; but, STILL, often, a "Goodie" ...
Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?
It does not always work; but, more often than not it does ...
[ 2 ]
What, "Browser"; and, "Operating System", are you using?
And, are the, "Browser"; and, "Operating System", that you are using,
▬ FULLY "Supported", by 'FamilySearch'?; and/or,
▬ "Up-to-Date"?
[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]
I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.
IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.
Finally ...
Just my thoughts.
Good Luck.
I hope, that this may help/assist, somewhat.
Brett
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Answers
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I am not seeing the problems that you are describing. It is always good when you are having those problems to clear your FamilySearch cookies. I have seen this resolve many of those types of issues. The article below tells how to do that.
Good luck.
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Exactly the answer is 'Internal Server Error'
The cookies are in 'out' position, and if I press the 'yes' to delete them the answer is 502...
...
But yes I use Chrome -- and if I use Edge the FS works, thanks for the advise
Tamás
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Tamás
So, in the end, did you address/fix the problem/issue; or, does it still exist?
Brett
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The problem still exists if I use my (refreshed) Chrome -- but I am able to use all functions of the FamilySearch using another browser. So the issue is solved for me, thanks to your advise.
Tamás
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Tamás
I am sorry to 'hear', that 'Google' "Chrome", is not working so good, for you.
As, I am not, having such problems/issues, with it.
Brett
ps: Just a passing thought, "Add Blockers", can cause problems/issues, for 'FamilySearch.
pps: If you are using, any "Add Blockers", you may want to adjust for 'FamilySearch' (ie. in, 'Google' "Chrome")
Here are some "Knowledge Articles", in 'FamilySearch':
How do I keep pop-up blockers from causing issues?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
.
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I am having the same issue of my find by ID won't work
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