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**UPDATE 4/28** Help Center Articles are not loading correctly

Sam Sulser
Sam Sulser Community Manager
April 27, 2022 edited May 5, 2022 in General Questions

Hello fabulous community members! We aren't sure what is going on but our Help Center Articles are not loading correctly. Mostly what we are seeing is that most articles come up blank or partially blank. It appears to be somewhat random as a few will load correctly. The issue is reported and they are working on a fix. We'll post again when this issue is fixed. Sam 🙄

Tagged:
  • #helpcenterarticles
2

Comments

  • Amy Archibald
    Amy Archibald mod
    April 28, 2022

    This same internal issue is affecting the articles on the FamilySearch Blog - it has also been reported.

    0
  • DavidBeck1
    DavidBeck1 mod
    April 28, 2022

    @Sam Sulser

    Thank you for this qualifying update. We are all puzzled by this issue.

    Here's hoping for a quick resolution.

    0
  • Sam Sulser
    Sam Sulser Community Manager
    April 28, 2022

    This issue has been RESOLVED!! You should be seeing the articles correctly now.

    😋

    1
  • DavidBeck1
    DavidBeck1 mod
    April 29, 2022

    @Sam Sulser

    Hello Sam

    Yes, all well now. Apparently the issue was an update by Brightspot, which had to rolled back to resolve the calamity.

    Cheerio and be successful with your day!

    1
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