I have just come back to my Family Search family tree to find that my immediate ancestors including my parents are now showing up as "WRONG" and all infomation has disappeared. can someone explain to me how and why this has happened?
Hello @veronica willden
I think you have two accounts with FamilySearch. So each of your accounts has a different version of your part of the tree.
It is likely that one of your usernames may be your email address, and one of your usernames may not be your username.
You may like to contact FamilySearch Support for help in recovering your other account. See https://www.familysearch.org/en/help/helpcenter/article/contact-us for a list of toll free numbers. Scroll down to find the number for your country.
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
So that, we may be better able, to help/assist you ...
Can you please explain, exactly what you mean.
Are your Parents "Deceased"?
Are your Parents, the SAME individuals/persons; or, are they DIFFERENT individuals/persons?
IF, they are DIFFERENT individuals/persons; THEN, that may account, for WHY, information has "Disappeared".
Are your Parents, the SAME individuals/persons; but, with "Details" have been "Changed"; including, previous "Relationships".
There are various scenarios, that could account for your problem/issue.
'Thank You', in advance.
Can you provide the ID numbers of the incorrect parents?
Obviously changes to your parents' profiles will be alarming - especially as you mention disappeared information being replace with "WRONG". Generally the reason for changes in person profiles [including your deceased parent(s)] is that some FamilySearch Family Tree user requested such changes through the platform's open-edit structure (anyone can make pretty much make any changes to any person/profile in the Tree at any time). Perhaps you should contact FamilySearch support directly (if available from your location) if the Latest Changes/Log does not sufficiently reveal what changes were made, by whom, and why previous information is disappeared?
Is "WRONG" both in First Names and Last Names (or where are you seeing "WRONG" - the quote marks make your meaning a bit difficult to decipher)?
Or are you meaning (likely) that the information on the profile(s) Details (Names, Dates, Places, Relationships) is now wrong/different from what has disappeared?
... all infomation has disappeared
This is not normal behavior - profile information (Vital/Details, Memories, etc.) do not disappear - but they can be changed or even merged with other profiles (Memories could be modified if a user downloads and edits or uploads a differently annotated duplicate). Or perhaps are you viewing Discovery Pages and wondering where the Details, Timeline, Sources, etc. tabs went?
You probably mean that the names or vital information may have changed - and you are indicating it is now wrong information? You should be able to check the Latest Changes (Change Log for profiles) and possibly see/revert whatever was changed by another Family Tree contributor. Unless there is some infiltration/hacking of FamilySearch platform/profiles occurring - all changes should be the result of other FamilySearch users requesting those changes. So yes - most likely the reason for the changes you are seeing are due to other FamilySearch users editing those changes into the profiles of your near relations (unfortunately the FamilySearch platform allows changes by anyone whether or not there is a closer relation).
I for one - would love to have the FamilySearch platform restrict open-editing of my near relations (any user being allowed to edit pretty much anything). But this is the topic of Ideas I have contributed here in Community and not an answer to your question - so that is a conversation for another time/place.
I am sure we can help but to help you we need to know the profile ID (PID) of at least one of your deceased ancestors whose profile has been changed.
The easiest way for you to find a PID may be for you to look in your personal contributions list. You can access it on the FamilySearch web interface (not Community, not the FamilySearch Tree mobile app). The link is the same for all contributors: https://www.familysearch.org/tree/contributions/changes
Many thanks to all of you who offered suggestions to my query but especially to 'Western Detective' who figured out the correct solution - two accounts on FamilySearch, the original account when I joined, back in 2014 and the other I apparently, inadvertantly created last year.
I made the discovery today when doing some more exploring of the site when I decided to search for my father to see if he showed up anywhere and found him on what was my original, tree, with all information intact, so discovered the existence of 2 trees. The tree showing "WRONG" instead of Christian and surnames, still had the sources attached. Taking on board another of your other ideas, I checked ID numbers and found the trees had different ID numbers assigned to me - which has made it easy now to recognise which tree I want.
So what now? Can I merge the trees or would that just confuse the issue, or as suggested, should I arrange to close down the 'wrong' account?
I'm a newbie as far as using Family Search, apart from just searching records, so I'm very appreciative of all offers of help, they were all useful in some way. It's all a learning curve!
Thanks again all,
These are two entirely separate issues.
The two accounts issue you can resolve with FS support staff, as @Western Detective suggested.
The duplicate pieces of the tree should be merged. However, someone else evidently found one of the two trees problematic, so there may be some conflation. It appears @Western Detective located them, but I haven't taken the time to do that from the clues you have shared. If you share one recent PID on each tree we can take a look and suggest how best to proceed.
Thank you. When I log in to my account the 'wrong' tree comes up. I can only access the right one by searching for my dad, but can't find another way to get to it. I think I may have signed in with a different password.
Yes I did wonder if the reason it had gone 'wrong' was because someone had changed something on that tree. I saw 2 names by the side, and have thought about contacting them to ask them - when I decide how best to approach them. Any suggestions as to what sort of problem they might have found.
My 2 PID's are L6CJ-Y9G (wrong) and G658-8YG (right)
I'll leave it with you, - 'cos I'm stumped.
Please provide PIDs of deceased persons in the two trees. The two PIDs you just posted are not visible to me.
Sorry. No, of course they wouldn't.
George Kenneth Jones
Okay, I looked at everything: trees, profiles including change logs, historical records. They are simply duplicates you made in the confusion of 2 separate accounts. It looks like the other contributors did not know to merge the duplicates so changed names to suppress the hints about merging. Go right ahead and merge all the "wrong" profiles into your family.
Right, I'll do that. but before I do, should I also consider getting Family Search to get rid of the duplicate?
should I also consider getting Family Search to get rid of the duplicate?
Meaning your duplicate login? Well, how much work did you do in the other account's private tree space? A reasonable first step would be a password reset for the other account so you can get into it. Have done that?