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Why do the first names and surnames keep getting swapped when I search records?

Chelseapratt
Chelseapratt ✭
April 13 edited April 13 in Search

About 95% of the time I search records on FS, Ancestry and affiliate sites from the person page, the names are automatically swapped which makes me have to change them back around each time. It has been happening for the past two days and I cannot figure out why? Has anyone else complained about this?

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Answers

  • N Tychonievich
    N Tychonievich mod
    May 8

    @Chelseapratt Sorry no one has responded to your question for so long! Somehow this one slipped past. Help us understand your question a bit better. You said you are on a person's page in Family Tree and you click to search FamilySearch or one of the other "SearchRecords" options. Then the names are "automatically swapped". How exactly are they being swapped? Do you see the first name and last name in a different order?

    Trying it out, I clicked to search FamilySearch from an ancestor's page in Family Tree and I see the name of the person just the same way I see it on the tree record. So, I must not understand what is happening when you search.

    We'd love to try to help you resolve this issue. Maybe you could grab a screen shot? Or provide steps to reproduce the problem and describe in more detail what you see.

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