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Is anyone else unable to search the Catalog?

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Amanda Morris_5
Amanda Morris_5 ✭
April 8, 2022 edited July 30, 2024 in Search

I haven't been able to browse catalog records since last night. Any update on when this might be fixed?

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 8, 2022

    I was in the Catalog just a few minutes ago. Can you share specifics about what records you are unable to access? I'll be happy to check.

    And, have you tried either clearing your cache or trying a different browser?

    1
  • Amanda Morris_5
    Amanda Morris_5 ✭
    April 9, 2022
    https://community.familysearch.org/en/discussion/comment/442418#Comment_442418

    I can search the catalog by, say, location. But when I try to click on one of the links that says, for example, probate or vital records the link won't open and I get this message. It has been happening since last night.

    We are unable to display search results due to technical difficulties. Please try searching again in a few minutes.


    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    April 9, 2022

    @Amanda Morris_5, it hasn't done it to me in a few weeks, but earlier this year the Catalog and I had a whole routine going: it would give that message, I'd reload, it'd look even worse, I'd reload again, and ta-da: the desired entry would be expanded and I could go to it by clicking on it.

    So try that: reload until it works.

    1
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