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When will the family look up service become available again?

mark sutton_1
mark sutton_1 ✭
April 8, 2022 edited July 9, 2024 in General Questions


0

Answers

  • mark sutton_1
    mark sutton_1 ✭
    April 8, 2022

    This has not been available for days displays message due to technical issues

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 8, 2022 edited April 8, 2022

    @mark sutton_1

    Mark

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    'Yes' ...

    As, the 'Message' advises ...

    We are currently experiencing technical difficulties with our Record Lookup service. Because of this we will not be able to accept lookups until it is resolved. We apologize for the inconvenience this may cause.

    https://www.familysearch.org/en/family-history-library/family-history-library-records-look-up-service

    https://www.familysearch.org/en/family-history-library/family-history-library-records-look-up-service
    image.png

    So ...

    That Said ...

    Short Answer: Hopefully, 'Yes' - there is still hope ...

    Now ...

    That Said ...

    I know, that this certainly does not help/assist; but, I suggest, that we remain, hopeful/optimistic ...

    Brett

    ps: But, that said ... as, to HOW LONG ... we will NEVER KNOW ...

    pps: But, I would suggest, that the matter, is getting, considerable attention, to try to address/fix, ASAP ...

    .

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 8, 2022

    "we will not be able to accept lookups until it is resolved."

    It's not reasonable to expect this group to say when that will be.

    1
  • mark sutton_1
    mark sutton_1 ✭
    April 8, 2022

    Fine who in family search organisation can answer the question it is just frustrating there is no point of contact

    0
  • Paul W
    Paul W ✭✭✭✭✭
    April 8, 2022

    Unfortunately, you will not be able to get a more precise answer than that already provided. FamilySearch employees never provide estimated times for resolving such problems.

    2
  • Brett .
    Brett . ✭✭✭✭✭
    April 12, 2022 edited April 12, 2022

    @mark sutton_1

    Mark

    It's BACK ...

    NOW ...

    Today, this morning ...

    That Service, IS available ... AGAIN ... we get the norm ...

    WITOUT that ...

    We are currently experiencing technical difficulties with our Record Lookup service. Because of this we will not be able to accept lookups until it is resolved. We apologize for the inconvenience this may cause.

    image.png

    And ...

    WITH, that "Request Form" link/'Button' ...

    Brett

    ps: NOT too long, a wait ...

    .

    1
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