Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Is anyone else experiencing a lot of "Internal Server Error" messages in Family Tree?

Diane Manley
Diane Manley ✭
March 30 in Family Tree

Recently I have been experiencing a lot of Internal Server Error messages while using Family Tree using a Chrome browser on Windows 10 system. I have tried clearing the cache, but that hasn't helped. It doesn't always happen on a specific function. Today, I was attempting to review the duplicate when the screen came up. Refreshing the browser window doesn't help. I have to open Edge, copy/paste the URL and then it works fine. I'm assuming this is a browser-specific issue because I don't have the same issue in Edge. I guess I will have to begin using a different browser. Just curious if anyone else has had this problem.

Diane

0

Answers

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    March 30

    Yes. In the past day or so when trying to merge duplicate profiles I sometimes get an Internal Error 500.

    1
  • Diane Manley
    Diane Manley ✭
    March 30

    @dontiknowyou, are you also using chrome? It never happens in Edge, so it must be a browser-specific issue.

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    March 30

    I get similar results in 2 browsers other than Chrome.

    1
Clear
No Groups Found

Categories

  • 22.8K All Categories
  • 379 1950 US Census
  • 46K FamilySearch Help
  • 89 Get Involved
  • 2.3K General Questions
  • 329 Family History Centers
  • 326 FamilySearch Account
  • 3.2K Family Tree
  • 2.5K Search
  • 3.6K Indexing
  • 435 Memories
  • 4.3K Temple
  • 251 Other Languages
  • 29 Community News
  • 5.3K Suggest an Idea
  • Groups