Home page for Family Search is ... blank?
Hello, everybody -
The other day when I logged into the main family search page, I found it to be a blank white block, with about 3 other "blocks' that are like a shadow of something that is trying to load up. AND - inside these "shadow blocks" are the little "searching circles" gong around and around. After about a half hour, I logged out, BUT - a few days later I noticed that the menu at the top of the page is still there, so I clicked on SEARCH and then FAMILY TREE, and was able to get the (new) search screen. No problem on any other pages, BUT THAT MAIN PAGE IS STILL WHITE WITH SHADOW BOXES AND THE CIRCLES CIRCLING!!!! WHY???? What is going on ?
Thank you!
Answers
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FYI
I am just another 'lowly' User/Patron ...
Just in passing ...
Regarding, the "Home"/"Landing" page/screen, in "Family Tree" of 'FamilySearch'
That is odd ...
I am not having any problem/issues, with such ...
[ Intermittent; or, other wise ... ]
And, I have been regularly using, the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox"; plus, occasionally, 'Microsoft' "Edge", all with the "Operating System" of "Windows 10"; and, ALL, with the LATEST "Versions" of each.
Questions:
[ 1 ]
Is (are), the "Browser(s)" that you use, fully supported by 'FamilySearch'?
Here are a couple of "Knowledge Articles", in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
I got a message that the site does not support this browser
[ 2 ]
Is BOTH, the "Operating System"; and, the "Browser(s)", that you use "Up-to-Date".
'FamilySearch', really only, fully supports, the LATEST; &, PREIOUS, 'Versions', of "Operating Systems"; &, "Browsers".
As per the previous/aforementioned "Knowledge Article" ...
Which internet browsers are compatible?
Where, it states, among other things:
Quote
------------------
You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.
The website supports the current Windows and Mac operating system (OS) versions and one version back.
------------------
[ 3 ]
Have you tired, "Clearing" the, "Cookies"; and, "Cache", of the "Bowser(s)", that you are using?
[ And, even, the "Browsing History" ... ]
An "Oldie"; but, STILL, a "Goodie" ...
More often than not, it seem to enable things to work, which did not ...
[ But, of course, not always ... ]
Here are some "Knowledge Articles", in 'FamilySearch':
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete all of the cookies and temporary files stored by my internet browser?
And ...
How do I keep pop-up blockers from causing issues?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
Now ...
That Said ...
I am NOT suggesting, that any of this, WILL make a difference ...
But ...
That Said ...
I hope, that this may help/assist, somewhat.
Brett
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I too saw that this week. Usually it is a symptom of servers being overloaded, or poor connectivity in some part of the internet. When you come back to such a page later, you need to use the browser refresh button on the page.
Depending on your browser, there are many ways to do this. This link has some:
https://www.badgermapping.com/knowledgebase/how-do-i-refresh-my-browser/
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