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My family search suddenly changed to a different language. Help

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February 24, 2022 edited July 9, 2024 in General Questions
This discussion was created from comments split from: changing language.
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  • Dorothy_Holloway
    Dorothy_Holloway ✭
    February 24, 2022

    My family search suddenly changed to a different language. Help

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  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    February 24, 2022 edited February 24, 2022

    @Dorothy_Holloway

    Go to the bottom of the FamilySearch screen

    image.png

    And next to Cookie Preferences, click on whatever language you are seeing and change it back to whatever language you need.

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  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    February 25, 2022 edited February 25, 2022

    Since the buttons on the Change Language modal window are labeled in the language it's currently set to, there can be a moment of panic: where do you click to apply your change? The answer is that you want to click the button that's in the bottom right corner, which has a blue background with white text.

    image.png
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  • Elena Corrales_1
    Elena Corrales_1 ✭
    May 21, 2022

    The family search suddenly changed to Spanish which I have never used. I tried to changed it as you said on the world symbol, click apply and it goes back to Spanish which I have no idea what you guys are trying to say even though I'm fluent in Spanish. I tried Italian and it did all the changes, no idea why the English button doesn't work.

    Thank you

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  • Thiemychree
    Thiemychree mod
    May 22, 2022

    @Elena Corrales_1

    Hi,

    It may be just a corrupted file in your computer. Try clearing your cookies, then the cache and see if this solves the problem.

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch


    Kind regards,

    Barry

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  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    May 22, 2022

    Could Google Translate or a similar service have hijacked your web browser? I've had that happen before. It's annoying and was a bit difficult to turn off. But here is a Google support article that tells how to turn Google's version of this on and off in Chrome: https://support.google.com/chrome/answer/173424?hl=en&co=GENIE.Platform%3DDesktop

    1
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    May 22, 2022 edited May 22, 2022

    Interesting. This morning I see a new icon on the FamilySearch webpages:

    Screen Shot 2022-05-22 at 6.14.54 AM.png

    Switching languages can now be done at the top of the page by clicking on the globe. And there has been a change in the languages pop-up box:

    Screen Shot 2022-05-22 at 6.16.02 AM.png

    So, @Elena Corrales_1, maybe your computer got stuck between updates. If that is what happened, then @BarryJohnson suggestion to clear cookies and cache should take care of things.

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  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    May 23, 2022 edited May 23, 2022

    I've noticed that the new location of the globe doesn't always line up:

    image.png

    That was on a Catalog search result page; the same thing happens when browsing a film.

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