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Website Help Suggestion

Stephen Nebeker
Stephen Nebeker ✭
February 16, 2022 edited February 16, 2022 in General Questions

Why have your programmers buried the simple means we used to have to contact you by email regarding problems or suggestions? There used to be an email button to contact you immediately upon clicking the Help icon. It takes me forever to find this email question form and it should be one of the first visible.

0

Answers

  • PMLynch
    PMLynch mod
    February 16, 2022

    We are pleased to say in Family search that the email availability has returned after an absence of too long!!

    Email support is available for this area at the address: [email protected]

    Will ask about it being more visible. Thank you for your comments.

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  • Amy Archibald
    Amy Archibald mod
    February 16, 2022

    Europe Area Support: [email protected]

    North America Area Support: [email protected]

    Found in this Help Center article: https://www.familysearch.org/en/help/helpcenter/article/contact-us

    Or using the Quick Links on this page - "Contact Us"

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 17, 2022

    All

    FYI

    Just in passing ...

    'Yes' ...

    "E-mail" Addresses, for 'FamilySearch' "Support', in "North America"; and, "Europe" ...

    Whereas ...

    Unfortunately ...

    Still NO "E-mail" Addresses, for , for 'FamilySearch' "Support' in,

    ▬ Asia Pacific Area;

    and,

    ▬ Latin America Area

    There are, MANY of us Users/Patrons, from, the Asia Pacific; and, the Latin America, areas.

    How about some "E-mail" Addresses, for those of us, in the Asia Pacific; and, the Latin America, areas.

    Just my thoughts.

    Brett

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