Blank screen

atrukid · February 14

I didn't want to just "post" a comment. I want someone to address this problem. I have been working on Google Chrome and family search for years. I clean my cookies and browsing data daily. I am using the latest versions. Refreshing does not help. Everything was working fine when I worked, all day, on Friday. Now all of the sudden all I get is a black screen with no results.

To get this result all I did was select the "family Search" search records. No manipulations of any sort were done, this was the result that displayed.

Thanks, Cindy

genthusiast · February 14

? Black screen - no results (the screenshot you attached shows results)?

If you were on Mary Kraft LDJZ-YST and used Search Records> Familysearch -

Those results look normal - except notice the Search parameters are not displaying and the Search magnifying glass icon is not available. This looks similar to another user report that was using an older macOS.

What Operating System are you using?

I cannot duplicate this on Windows 11 21H2, Chrome Version 98.0.4758.82 (Official Build) (64-bit)

The solution for the older MacOS user was to upgrade the Operating System.

N Tychonievich · February 14

@atrukid I'm not seeing a black screen in your screenshot, but do notice that the events and relationships columns are blank. That issue was reported on 13 Feb and as of today, 14 Feb, it has been corrected. Try your search again, please.

Kingmaker · April 29

Since the "upgrade" with new features, I've gotten that white screen more than I've gotten information to look into. I understand your frustration. I don't think I ever got that white screen prior to this upgrade and I've used FS for years.

Brett . · April 30

@Kingmaker

FYI

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

Questions/Suggestions:

[ 1 ]

IF, you have not already; THEN ...

An "Oldie"; but, STILL, often, a "Goodie" ...

Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

It does not always work; but, more often than not it does ...

[ 2 ]

What, "Browser"; and, "Operating System", are you using?

And, are the, "Browser"; and, "Operating System", that you are using,

▬ FULLY "Supported", by 'FamilySearch'?; and/or,

▬ "Up-to-Date"?

[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

Just my thoughts.

Good Luck.

I hope, that this may help/assist, somewhat.

Brett