Blank screen
I didn't want to just "post" a comment. I want someone to address this problem. I have been working on Google Chrome and family search for years. I clean my cookies and browsing data daily. I am using the latest versions. Refreshing does not help. Everything was working fine when I worked, all day, on Friday. Now all of the sudden all I get is a black screen with no results.
To get this result all I did was select the "family Search" search records. No manipulations of any sort were done, this was the result that displayed.
Thanks, Cindy
Answers
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? Black screen - no results (the screenshot you attached shows results)?
If you were on Mary Kraft LDJZ-YST and used Search Records> Familysearch -
Those results look normal - except notice the Search parameters are not displaying and the Search magnifying glass icon is not available. This looks similar to another user report that was using an older macOS.
What Operating System are you using?
I cannot duplicate this on Windows 11 21H2, Chrome Version 98.0.4758.82 (Official Build) (64-bit)
The solution for the older MacOS user was to upgrade the Operating System.
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@atrukid I'm not seeing a black screen in your screenshot, but do notice that the events and relationships columns are blank. That issue was reported on 13 Feb and as of today, 14 Feb, it has been corrected. Try your search again, please.
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Since the "upgrade" with new features, I've gotten that white screen more than I've gotten information to look into. I understand your frustration. I don't think I ever got that white screen prior to this upgrade and I've used FS for years.
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FYI
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Questions/Suggestions:
[ 1 ]
IF, you have not already; THEN ...
An "Oldie"; but, STILL, often, a "Goodie" ...
Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?
It does not always work; but, more often than not it does ...
[ 2 ]
What, "Browser"; and, "Operating System", are you using?
And, are the, "Browser"; and, "Operating System", that you are using,
▬ FULLY "Supported", by 'FamilySearch'?; and/or,
▬ "Up-to-Date"?
[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]
I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.
IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.
Just my thoughts.
Good Luck.
I hope, that this may help/assist, somewhat.
Brett
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FYI
Furthermore ...
Here are some "Knowledge Articles", in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
I got a message that the site does not support this browser
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I delete all of the cookies and temporary files stored by my internet browser?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
How do I keep pop-up blockers from causing issues?
Why is FamilySearch blank?
https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank
I hope, that these may also help/assist, somewhat.
Brett
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