Page Viewer broken

A.Nonymous

When will the Page Viewer in the Books section of the Library be fixed? I now get only black pages. Two weeks ago it was working perfectly.

Áine Ní Donnghaile

It's working for me. I just searched for a random book and it displayed fine. Windows 10 Chrome 98.

MaureenE123

I also get a blank screen.

In addition, to get to that blank screen, I had to sign in three times, one of which said "Bad Gateway". I had to sign in to FamilySeach, but that didn't carry across to the individual books, then I had to sign in again to access the book.

The second book I accessed a page briefly showed, the the screen went blank.

Possibly the blank screen for the book is browser related. I use an iMac with Safari, but not the most recent version.

Before the recent changes I was able to access books without problems.

Edit: Perhaps you could contact the Digital Library directly: [email protected]

A.Nonymous

It's not browser-related, I use Windows 10 and Chrome 98. I made contact with a live person at FS yesterday. She said this is a known problem, reported by many recently, and that they are working on a fix.

Thanks, though, for your comments and suggestion

A.Nonymous

N Tychonievich

@A.Nonymous Thank you for reporting the problems you have experiences using the Digital Library. Would you please provide us with a few more details? We'd like to report the problems to the engineers, but we need very specific examples. You let us know that you are using a Windows 10 computer and the Chrome browser. If you can give us more details, it would really be helpful:

• Go to familysearch.org/cookies and clear your FamilySearch cookies. Then sign in to FamilySearch again. Did that fix it?
• What is the title of the book?
• Did the problem of black pages happen as soon as you started using the Digital Library, or was it after you had been looking at books for a while?
• Did the system seem to work up to the point of the black pages? Search results load promptly and respond when you clicked to view inside, etc?
• Any other details you can provide would be really helpful. Thanks!

MaureenE123

I commented recently on another topic "Software Problems with Digital Library Upgrade!" about my recent experience with the Digital Library

https://community.familysearch.org/en/discussion/comment/428013#Comment_428013

and another one "Content won't load"

https://community.familysearch.org/en/discussion/comment/427998/#Comment_427998

Using iMac Safari Version 12.1.2 (12607.3.10) which I know is probably not recent enough for FamilySearch, but was perfectly OK prior to current changes to the Digital Library.

MaureenE123

@N Tychonievich Attempted to comment, then edited a typo and entire comment has vanished

But briefly,

also see https://community.familysearch.org/en/discussion/comment/428013/#Comment_428013 and

https://community.familysearch.org/en/discussion/comment/427998#Comment_427998

I Mac, Safari, not latest version, but worked perfectly OK prior to recent Digital Library changes.

N Tychonievich

@MaureenE123 How close to the latest version of Safari are you using? From what I see in Wikipedia, Safari 15.2 is the current version. FamilySearch supports the current version and one version back from it.

MaureenE123

@N Tychonievich Version 12.1.2 (12607.3.10) which I am pretty sure is older than than the latest two. I did look at upgrading, but there was some problem (which I can't quite recall) about which I felt I needed advice. What with changed conditions for covid...

MaureenE123

Perhaps the problem has been fixed, as I was able to read a book in the Digital Library just now without problem, looking at a book someone mentioned in another Discussion

www.familysearch.org/library/books/idviewer/299723/1

A.Nonymous

Thanks for your comments! I'm working other directions today but will check on status of the Library soon.

Melissa S Himes

12 is the latest version of Mac OS - it is also known as Monterey, Safari is up to 15.2