When will the Page Viewer in the Books section of the Library be fixed? I now get only black pages. Two weeks ago it was working perfectly.
It's working for me. I just searched for a random book and it displayed fine. Windows 10 Chrome 98.
I also get a blank screen.
In addition, to get to that blank screen, I had to sign in three times, one of which said "Bad Gateway". I had to sign in to FamilySeach, but that didn't carry across to the individual books, then I had to sign in again to access the book.
The second book I accessed a page briefly showed, the the screen went blank.
Possibly the blank screen for the book is browser related. I use an iMac with Safari, but not the most recent version.
Before the recent changes I was able to access books without problems.
Edit: Perhaps you could contact the Digital Library directly: [email protected]
It's not browser-related, I use Windows 10 and Chrome 98. I made contact with a live person at FS yesterday. She said this is a known problem, reported by many recently, and that they are working on a fix.
Thanks, though, for your comments and suggestion
@A.Nonymous Thank you for reporting the problems you have experiences using the Digital Library. Would you please provide us with a few more details? We'd like to report the problems to the engineers, but we need very specific examples. You let us know that you are using a Windows 10 computer and the Chrome browser. If you can give us more details, it would really be helpful:
I commented recently on another topic "Software Problems with Digital Library Upgrade!" about my recent experience with the Digital Library
and another one "Content won't load"
Using iMac Safari Version 12.1.2 (12607.3.10) which I know is probably not recent enough for FamilySearch, but was perfectly OK prior to current changes to the Digital Library.
@N Tychonievich Attempted to comment, then edited a typo and entire comment has vanished
also see https://community.familysearch.org/en/discussion/comment/428013/#Comment_428013 and
I Mac, Safari, not latest version, but worked perfectly OK prior to recent Digital Library changes.
@MaureenE123 How close to the latest version of Safari are you using? From what I see in Wikipedia, Safari 15.2 is the current version. FamilySearch supports the current version and one version back from it.
@N Tychonievich Version 12.1.2 (12607.3.10) which I am pretty sure is older than than the latest two. I did look at upgrading, but there was some problem (which I can't quite recall) about which I felt I needed advice. What with changed conditions for covid...
Perhaps the problem has been fixed, as I was able to read a book in the Digital Library just now without problem, looking at a book someone mentioned in another Discussion
Thanks for your comments! I'm working other directions today but will check on status of the Library soon.
12 is the latest version of Mac OS - it is also known as Monterey, Safari is up to 15.2