Page Viewer broken
When will the Page Viewer in the Books section of the Library be fixed? I now get only black pages. Two weeks ago it was working perfectly.
Answers
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It's working for me. I just searched for a random book and it displayed fine. Windows 10 Chrome 98.
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I also get a blank screen.
In addition, to get to that blank screen, I had to sign in three times, one of which said "Bad Gateway". I had to sign in to FamilySeach, but that didn't carry across to the individual books, then I had to sign in again to access the book.
The second book I accessed a page briefly showed, the the screen went blank.
Possibly the blank screen for the book is browser related. I use an iMac with Safari, but not the most recent version.
Before the recent changes I was able to access books without problems.
Edit: Perhaps you could contact the Digital Library directly: [email protected]
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It's not browser-related, I use Windows 10 and Chrome 98. I made contact with a live person at FS yesterday. She said this is a known problem, reported by many recently, and that they are working on a fix.
Thanks, though, for your comments and suggestion
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@A.Nonymous Thank you for reporting the problems you have experiences using the Digital Library. Would you please provide us with a few more details? We'd like to report the problems to the engineers, but we need very specific examples. You let us know that you are using a Windows 10 computer and the Chrome browser. If you can give us more details, it would really be helpful:
- Go to familysearch.org/cookies and clear your FamilySearch cookies. Then sign in to FamilySearch again. Did that fix it?
- What is the title of the book?
- Did the problem of black pages happen as soon as you started using the Digital Library, or was it after you had been looking at books for a while?
- Did the system seem to work up to the point of the black pages? Search results load promptly and respond when you clicked to view inside, etc?
- Any other details you can provide would be really helpful. Thanks!
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I commented recently on another topic "Software Problems with Digital Library Upgrade!" about my recent experience with the Digital Library
and another one "Content won't load"
https://community.familysearch.org/en/discussion/comment/427998/#Comment_427998
Using iMac Safari Version 12.1.2 (12607.3.10) which I know is probably not recent enough for FamilySearch, but was perfectly OK prior to current changes to the Digital Library.
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@N Tychonievich Attempted to comment, then edited a typo and entire comment has vanished
But briefly,
also see https://community.familysearch.org/en/discussion/comment/428013/#Comment_428013 and
https://community.familysearch.org/en/discussion/comment/427998#Comment_427998
I Mac, Safari, not latest version, but worked perfectly OK prior to recent Digital Library changes.
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@MaureenE123 How close to the latest version of Safari are you using? From what I see in Wikipedia, Safari 15.2 is the current version. FamilySearch supports the current version and one version back from it.
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@N Tychonievich Version 12.1.2 (12607.3.10) which I am pretty sure is older than than the latest two. I did look at upgrading, but there was some problem (which I can't quite recall) about which I felt I needed advice. What with changed conditions for covid...
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Perhaps the problem has been fixed, as I was able to read a book in the Digital Library just now without problem, looking at a book someone mentioned in another Discussion
www.familysearch.org/library/books/idviewer/299723/1
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Thanks for your comments! I'm working other directions today but will check on status of the Library soon.
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12 is the latest version of Mac OS - it is also known as Monterey, Safari is up to 15.2
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