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Server failed to get results shows when trying to access DGS numbers

NJewkes
NJewkes ✭
February 9 edited February 11 in Search

Have tried on 3 different batches and getting same error Message "Server failed to get results." I have cleared my cookies. I am working on chrome. Is the system down or is this a problems just for me?

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Answers

  • Isael Alexander Acevedo Gomez
    Isael Alexander Acevedo Gomez ✭
    February 9 edited February 9
    familsearch answer.PNG

    When it says Server failed to get results it is most likely because of problems in the search that means that you are not typing in the correct place or the correct DGS numbers, try to put exactly the numbers in the place where it is marked in yellow.

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  • AndLinda
    AndLinda mod
    February 9

    @NJewkes, if you are trying to pull it up on the "Images", "Explore Historical Images," there is a banner that states: "Image Search is currently experiencing technical difficulties. We're working on the problem and hope to have it fixed soon. We apologize for the inconvenience." So I believe that they are aware of the issue. We will just need to be patient and I will also check to make sure it is being worked on. Thank you for reporting the issue!

    1
  • AndLinda
    AndLinda mod
    February 11

    @NJewkes, the issue has been corrected and I was able to have it function properly for me. I wanted to make sure that you are having the same good results. If you are still having any trouble, please feel free to reach out again.

    0
  • annewandering
    annewandering ✭✭✭✭
    February 11

    We are moving this to the support better able to deal with this issue.

    0
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