Server failed to get results shows when trying to access DGS numbers

NJewkes

Have tried on 3 different batches and getting same error Message "Server failed to get results." I have cleared my cookies. I am working on chrome. Is the system down or is this a problems just for me?

Isael Alexander Acevedo Gomez

When it says Server failed to get results it is most likely because of problems in the search that means that you are not typing in the correct place or the correct DGS numbers, try to put exactly the numbers in the place where it is marked in yellow.

AndLinda

@NJewkes, if you are trying to pull it up on the "Images", "Explore Historical Images," there is a banner that states: "Image Search is currently experiencing technical difficulties. We're working on the problem and hope to have it fixed soon. We apologize for the inconvenience." So I believe that they are aware of the issue. We will just need to be patient and I will also check to make sure it is being worked on. Thank you for reporting the issue!

AndLinda

@NJewkes, the issue has been corrected and I was able to have it function properly for me. I wanted to make sure that you are having the same good results. If you are still having any trouble, please feel free to reach out again.

annewandering

We are moving this to the support better able to deal with this issue.