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2 Week sign in.

BaxterThomasKeithRudd1
BaxterThomasKeithRudd1 ✭
February 9, 2022 edited July 11, 2024 in FamilySearch Account

The 2 week hold on signing in to FS doesn't work. Is there a remedy that IT has to this problem? As now constituted I have to sign in every time I open FS.

2

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    February 9, 2022 edited February 9, 2022

    @BaxterThomasKeithRudd1

    FYI

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    I use the "Option" of "Keep me signed in for 2 weeks".

    I principally use, 'FamilySearch', with the "Browser", of 'Google' "Chrome", with the "Operating System" of "Windows 10"; where, BOTH, are using the LATEST "Version" of each.

    But, I also often use , 'FamilySearch', with the "Browser(s)", of 'Mozilla' "FireFox"; and, occasionally, 'Microsoft' "Edge" , both, with the "Operating System" of "Windows 10"; where, again, ALL, are using the LATEST "Version" of each.

    And, I am having NO trouble with the the "Option" of "Keep me signed in for 2 weeks", it works just fine.

    As such ...

    Respectfully ...

    Questions:

    (1) WHAT, "Browser"; &, "Operating System", are you using?

    (2) Is the "Browser" one of those that is supported, by 'FamilySearch'

    (3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

    And, of course, an "Oldie"; but, often, STILL, a "Goodie", that more often than not works ...

    (4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

    So ...

    That Said ...

    Just in case ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Good Luck.

    Please advise if these do not work.

    I hope, that this/these may help/assist, somewhat.

    Brett

    0
  • R. Mark Melville
    R. Mark Melville ✭
    May 12, 2022

    Yes, it is especially annoying that if I sign in with the LDS account, I have to use the authenticator app every. single. time. I don't have to use authenticator when I sign in to regular Church accounts (only once a month), so why do I have to do it so much for FamilySearch?

    0
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