2 Week sign in.

BaxterThomasKeithRudd1 · February 9, 2022

The 2 week hold on signing in to FS doesn't work. Is there a remedy that IT has to this problem? As now constituted I have to sign in every time I open FS.

Brett . · February 9, 2022

@BaxterThomasKeithRudd1

FYI

I am just another 'lowly' User/Patron ...

Just in passing ...

I use the "Option" of "Keep me signed in for 2 weeks".

I principally use, 'FamilySearch', with the "Browser", of 'Google' "Chrome", with the "Operating System" of "Windows 10"; where, BOTH, are using the LATEST "Version" of each.

But, I also often use , 'FamilySearch', with the "Browser(s)", of 'Mozilla' "FireFox"; and, occasionally, 'Microsoft' "Edge" , both, with the "Operating System" of "Windows 10"; where, again, ALL, are using the LATEST "Version" of each.

And, I am having NO trouble with the the "Option" of "Keep me signed in for 2 weeks", it works just fine.

As such ...

Respectfully ...

Questions:

(1) WHAT, "Browser"; &, "Operating System", are you using?

(2) Is the "Browser" one of those that is supported, by 'FamilySearch'

(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

And, of course, an "Oldie"; but, often, STILL, a "Goodie", that more often than not works ...

(4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

So ...

That Said ...

Just in case ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

Please advise if these do not work.

I hope, that this/these may help/assist, somewhat.

Brett

R. Mark Melville · May 12, 2022

Yes, it is especially annoying that if I sign in with the LDS account, I have to use the authenticator app every. single. time. I don't have to use authenticator when I sign in to regular Church accounts (only once a month), so why do I have to do it so much for FamilySearch?