Intermittant Reference Image Bug

John Empoliti

I've had this issue arise on Review Batches before and haven't reported it, but I think those responsible for supporting the technical aspects of Web Indexing need to address it. It might be related to another recent Chat Thread. Mine involves Review Batch M3KJ-8Y5.

Here is the thread I'm referring to:

https://community.familysearch.org/en/discussion/comment/425648#Comment_425648

Here is the issue with my Review Batch (M3KJ-8Y5), which I have opened with similar results under both Chrome and Microsoft Edge, and I've just cleared cache and cookies from all my browsers.

Below is what I see in my review batch. The image on the right is the batch image. The image on the left is supposedly Ref Image -1. PLUS Ref Image -4 and -5 show "Image Forbidden" messages when you click on the icon representing them. This is akin to what the message thread I linked to above discusses.

Below is what I see from the film. As above, the image on the right is the batch image. However, this display shows the actual Ref Image -1 on the left that the Indexer saw and used to obtain the correct date of the Roster in the batch I am reviewing. I don't see that page.

So, not only are some of the previous reference images "Forbidden," but the visible ones are mislocated, leading a Reviewer probably to conclude that the Indexer incorrectly indexed this batch. However, the Indexer correctly indexed the Military Date as November <Blank> 1918 because they saw the correct -1 reference image.

Please fix this. Thanks.

John Empoliti

I see the same incorrect -1 Reference image on my iPad Pro. Oddly, Ref Image -3 (new) as well as -4 and -5 are “Unavailable (Forbidden).”

Just to document in one place what the Indexer must have seen, below Is the first entry with the Nov <Blank> 1918 date indexed (all entries have these values). This demonstrates that the Indexer must have seen the cover page I showed above from the film as a reference image and not what I, as a Review see. Not acceptable.

AndLinda

@John Empoliti, looking into it. Thank you.

John Empoliti

Thanks @AndLinda .. I appreciate it. I’ll hold onto the batch until you advise me that it’s OK to submit.

Susan Ann Mullen

MooreMaryLana1

I have only 1 image to review, however the entry number indicates 5. I can not find the other four images to review.

John Empoliti

Hi @MooreMaryLana1

Please post (copy/paste) the Batch Code (click on Help>Share Batch) for the most accurate answer, but it sounds like you might have been provided with 4 more entries than you need. If so, you need to use the trashcan icon in the middle of the horizontal toolbar to delete "all blank entries." to get rid of the extra, unneeded entries.