My chart/graph hasn't worked for several months now. Can it be re-set?

HarrietRasmussen1

My chart/graph hasn't worked for several months. Is there a reason for this or can it be re-set?

J C Bingham

Are you asking about the graph that appears in the Progress section of your WebIndexing home page?

Does it work if you open your WebIndexing home page using a different browser?

Clearing your browser cache might solve the problem.

Clearing your browser history can have a positive affect on how FamilySearch runs.

• Shortcut: While in your browser, press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). 
• Manually: For Chrome, click the three vertical dots, click More Tools, then click Clear Browser History. For Firefox, click the Library icon, click History, then click Clear Recent History. 

HarrietRasmussen1

Yes, the graph in the Progress section. I clear out my browsing history regularly and would have done so 3-4 times since the graph stopped.

J C Bingham

Clearing the history may not be of any help. Have you cleared the cookies and the cache.

Which browser are you using? How you clear them depends on the browser you are using.

There used to be a help article on how to clear just the FamilySearch cookies and cache but I could not find it today, perhaps I did not look hard enough.

Dellory Matthews

This article may be helpful:

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser