Reference Images "Forbidden"

Read Gilgen

Suddenly today reference images are not available. I'm reviewing Italian records, and although the indexer has used a reference image to complete a record, I can't access that reference image to verify.

Can I assume this is a glitch and that it will be fixed? If not, what do I do with such a batch?

Dellory Matthews

I'm reviewing Italian records and am not experiencing a glitch. What project are you working on?

John Empoliti

@Read Gilgen

Post your batch code [MXXX-XXX] at end of your batch name. in case it's a batch-related issue that someone else has seen too.

Try a different browser (Safari, Chrome, Firefox, Microsoft Edge). If that helps, then your current browser probably needs to be cleaned up.

Start by clearing FS Cookies for your browser:

https://www.familysearch.org/en/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

If that doesn't help, make sure your browser is up to date and then clear all cache and cookies:

https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

Read Gilgen

Thanks for the quick replies, all. I did try Chrome (instead of Edge), and it did work. Just now I tried again with Edge and it seems to be working correctly. "Wait a while and try again" seems to be the standard solution <grin>