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Reference Images "Forbidden"

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Read Gilgen
Read Gilgen ✭
February 3, 2022 edited August 18, 2024 in Get Involved/Indexing

Suddenly today reference images are not available. I'm reviewing Italian records, and although the indexer has used a reference image to complete a record, I can't access that reference image to verify.

Can I assume this is a glitch and that it will be fixed? If not, what do I do with such a batch?

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Answers

  • Dellory Matthews
    Dellory Matthews ✭✭✭✭
    February 3, 2022

    I'm reviewing Italian records and am not experiencing a glitch. What project are you working on?

    0
  • John Empoliti
    John Empoliti ✭✭✭✭✭
    February 3, 2022

    @Read Gilgen

    Post your batch code [MXXX-XXX] at end of your batch name. in case it's a batch-related issue that someone else has seen too.

    Try a different browser (Safari, Chrome, Firefox, Microsoft Edge). If that helps, then your current browser probably needs to be cleaned up.

    Start by clearing FS Cookies for your browser:

    https://www.familysearch.org/en/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

    If that doesn't help, make sure your browser is up to date and then clear all cache and cookies:

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

    2
  • Read Gilgen
    Read Gilgen ✭
    February 3, 2022

    Thanks for the quick replies, all. I did try Chrome (instead of Edge), and it did work. Just now I tried again with Edge and it seems to be working correctly. "Wait a while and try again" seems to be the standard solution <grin>

    2
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