FamilySearch Book Search Results Slow and Impossible to View

JulieKlar

Hello,

Is the FamilySearch Books Search going through an update? The results are slow to load and afterwards ask me to log in again to view. After logging in again, the book result does not load but shows me a fuzzy screen. I'm using Chrome.

Are you having the same issues?

MaureenE123

@JulieKlar I am not connected with Family Search.

The Digital Library or Books section does seem to be undergoing changes, as I notice there is a new "Main Page" https://www.familysearch.org/library/books/ which now includes an Advanced Search, a new feature. I tried an Advanced Search, there was a problem with the display of the Search results, and I couldn't open any of the catalogue results to look at them further. In practical terms I cannot use anything.

I have to wonder at FamilySearch's thinking in releasing new changes which are seemingly unusable.

I have never seen any interest at all in this Community about the Digital Library. Perhaps you could contact the Digital Library directly  DigitalLibrary@familysearch.org

JulieKlar

Thanks for the reply. I contacted the Digital Library directly. Good to know that I'm not the only one experiencing issues!

KSmith Ripper

You're both being too kind in your criticism. The new software is a total fail and should not have gone live.

I have a list of coding issues that should have been taken care of in beta if not before (I was so mad yesterday that I took the time to write them down, but resent doing the work of the IT vendor).

I'll route to the Digital Library directly, so thanks very much for that info.

JulieKlar

Thanks KSmith Ripper! They told me to clear my browser's cache, and after doing so, it functions better.