Deleting a new account in FamilySearch when member already has one, how to delete new account?

LarsenChristy1

Steps (website)

1. Sign in to the FamilySearch account you want to delete.
2. Click your name in the top-right corner of the window and select Settings.
3. Select the Account tab and scroll to the bottom.
4. Click Delete Account.
5. A new window appears, asking you to verify that you want to permanently delete your account. Click Continue.
6. Enter your username and password and sign in again to verify your identity.
7. Click the red Delete Account button.
8. Your account is deleted.

After following the above instructions, from #1 -#5 above, it does not indicate whether to type in the new username and password or the original username and password -- in both cases, FamilySearch did not accept them. And there was no red Delete button afterward. How can I help this user?

lstolk36

Christy Larsen,

thank you for reaching out to this community forum, as we are not on the phone there are many questions we would like to ask. If this does not assist you, may we recommend that you call our phone number at 1-866-406-1830 and someone will be able to assist you.

This is from the help center for quests, hopefully this will assist you answering your question.

How do I delete my FamilySearch Account?

Article Id: 804

Public

                       

You can delete your FamilySearch Account in Settings (see Steps below).

What does the system delete?

• Your account and settings
• Your access to edit living and deceased contributions to Familysearch.org
• Indexing totals and reviewer privileges

What remains?

• Information you added to Family Tree
• Memories (photos, stories, documents, audio files) you added
• GEDCOMs you uploaded

Steps (website)

1. Sign in to the FamilySearch account you want to delete.
2. Click your name in the top-right corner of the window and select Settings.
3. Select the Account tab and scroll to the bottom.
4. Click Delete Account.
5. A new window appears, asking you to verify that you want to permanently delete your account. Click Continue.
6. Enter your username and password and sign in again to verify your identity.
7. Click the red Delete Account button.
8. Your account is deleted.

Important Notes:

• Once a FamilySearch account is deleted, it cannot be restored.
• If your account is deleted you will lose contributor rights to discussions, sources, memories and GEDCOM uploads.
• If you have more than one FamilySearch account, they cannot be merged into a single account.
• For the account that is deleted you lose visibility for:
  • Living or confidential people in Family Tree
  • Following List including custom tags
  • "My Contributions" stats, changes and private people
  • Indexing stats
  • Activities
  • Messaging
  • Notifications

Brett .

@lstolk36

Moderator [ ie. 'FamilySearch' "Support" ( Personnel ) ]

FYI

Seriously ...

I would humbly suggest, that THAT is the EAXCT "Knowledge Article", in 'FamilySearch', that 'Christy' ACTUALLY quoted from in her original post.

That being:

How do I delete my FamilySearch Account?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-my-familysearch-account

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-my-familysearch-account

And ...

'Christy' has ALREADY indicated ...

That there is (ie. appears to be) a problem/issue at Step 6.

Enter your username and password and sign in again to verify your identity.

Where "Entering" the "Username" and "Password", DOES NOT work.

Brett

Brett .

@LarsenChristy1

Christy

I am just another 'lowly' User/Patron ...

Just in passing ...

It would most likely be, for the 'FamilySearch' Account, that one wishes to "Delete".

[ Rather, than for any NEW 'FamilySearch' Account, that had been created ... ]

I am just, thinking out aloud, here ...

Question: Was, the "User Name"; or, the "Contact Name", entered?

There are FOUR (x4) DIFFERNT "Names" that are recorded for us Users/Patrons ...

They being:

Full Name ... ( Private )

Username ... ( Always Private )

Contact Name ... ( Always Public )

[ A public name linked to your contributions enables people to send you messages ]

Display Name ... ( Private )

Now ...

That Said ...

The "Knowledge Articles' specifically states: Username

Make certain, that it is the Username, for the 'FamilySearch Account, that is being "Deleted", that is tried in the FISRT instance.

As, often Users/Patrons, confuse/use their Contact Name; when, in fact, it such should be their Username.

Now ...

That said ...

IF, the Username, DOES NOT, work; THEN, I would suggest trying the Contact Name, just to be certain.

Whereas ...

IF, neither, of those "Names", work; THEN, there may be a definite Problem/issue ...

Plus ...

Just to be 100% certain ...

Make certain that CORRECT Username is being used.

Of course, that appear, towards the TOP, of the "Account" 'Tab', of the "Settings", under "Names".

Good Luck.

I hope, that this may help/assist, somewhat.

Brett