About two weeks ago I bought and paid for a new membership for my grandson, Greg Morelli
He's not heard from you to know if he can go on line and use Ancestry.com
Claire G Morelli
@Claire Graham Morelli
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Just so, that your are aware ...
This is 'FamilySearch'; and, NOT "Ancestry_com" ...
'FamilySearch' is FREE to ALL ...
There is NO, payment; nor, subscription, required, for a 'FamilySearch' Account.
Can I humbly suggest, that you will NEED to contact, "Ancestry_com" DIRECTLY, about the matter.
Just my thoughts.
I hope, that this may help/assist, somewhat.
ps: Here, is how to contact "Ancestry_com", from a "Knowledge Article", in 'FamilySearch':
Contact Ancestry support.
Email them at [email protected].
Call them at 1-800-615-6560 (9:00 a.m.–11:00 p.m. eastern time).
If you are outside the United States, you can use Skype to call.
Chat with them online from 7 a.m. to 4 p.m. Mountain Time.
Ancestry.com phone support page: https://support.ancestry.com/s/phonesupport
I cannot comment because you have not responded to my query
"bought and paid for a new membership"
It wasn't FamilySearch or FamilySearch Community you bought a membership to . . . They are totally FREE.
here is a link to ancestry.com
@Dennis J Yancey
It is OK ... 'done and dusted' ...
'Claire' was happy with my 'Answer'.
She responded; but, unfortunately, her later 'Comment', was "Hived-Off", by the "Administration"; as, a separate 'Post'; because, it contained another 'Question.
The NEWLY created 'Post', by the "System" ...
'Category' = Family Tree
HOME > FAMILYSEARCH HELP > FAMILY TREE
A question about a daughter who was not adopted
Here is the 'Comment', by 'Claire', that originally appeared in this 'Post' ...
It was a 'Bad' day, for me Yesterday, with numerous 'Comments', that I was in the process of responding to; being, "Moved", in 'mid stream'' as, 'Post', in their own Right - the problem/issue was, that it left me 'high and dry', when I went to "Post [ My ] Comment'.
Sometimes, it would not let me; and, other times, my 'Comment' appeared; but, the proceeding one, that I was responding to, had "Vanished" - I wasted so much, unnecessary time ...
Thanks for your constant dedication Brett!