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Retention of signing in information.

BaxterThomasKeithRudd1
BaxterThomasKeithRudd1 ✭
January 27, 2022 edited July 11, 2024 in FamilySearch Account

I am echoing a problem myself and others have had with the sign in prompt. As presently constituted my sign in process is not retained for the 2 weeks as stated and I have to re-sign in if I go out of the site. I am using the updated chrome and I have been told by one of the assistants that chrome tends to not allow the information to be retained. It becomes a pesky inconvenience with the system. I hope that IT will address this issue.

Tom Baxter

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 27, 2022

    @BaxterThomasKeithRudd1

    Tom

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    I principally use, the "Browser", of 'Google" "Chrome"; and,

    also use, 'Mozilla' "FireFox"; and,

    occasionally, use, 'Microsoft' "Edge".

    ALL, with the "Operating System", of "Windows 10"; and,

    ALL, with the LATEST "Versions", of each.

    And ...

    That Said ...

    Unlike you (and, those others) ...

    I am NOT, have ANY problems/issues, with regard to the "Keep me signed in for 2 weeks".

    As, such is working just fine.

    As such ...

    IF, you have not already; THEN ...

    An "Oldie"; but, often, STILL a "Goodie" ...

    [ That, more often than not, seems to work ... ]

    Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser" (and, may be even, the "Browsing History") ...

    Then, try 'seeing' if that "Keep me signed in for 2 weeks" works.

    Here are some "Knowledge Articles", in 'FamilySearch":

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    Now ...

    That Said ...

    I am sure that your aware ...

    But ...

    Just to be certain ...

    When one 'activates', the "Keep me signed in for 2 weeks", one should NOT, "Sign Out", of 'FamilySearch', when one has finished for the day/night - one should just/simply "Close" the (any) "Browser(s)", that one is using.

    Because ...

    IF, one actually "Signs Out", of 'FamilySearch'; THEN, one is actually "Cancelling", the "Keep me signed in for 2 weeks", that was previous set (and, as such, the "Keep me signed in for 2 weeks", needs, to be re-set again).

    Just my thoughts.

    Good Luck

    I hope, that this may help/assist, somewhat.

    Brett

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