Technical Issue

System

This discussion was created from comments split from: Technical issue (maybe).

Mario Zama Escalante

Hi. I just found out that there is a big issue in the indexing process that enables an indexer to register the name or last name in an Italian record, using the " fu " word that means " the late..." as the father of the person, as if the person's name has a " fu " in it. So if you search records that have " fu " in the " name " or "last name " fields, you will get thousands of records wrongly indexed.

Terry Burt

I can't seem to be able to add any record to any person. I'm familiar with doing this but I don't get the usual record page - there is a lot of gibberish added in (see photo). I've recently cleared my cookies to see if it would help as I've had trouble opening records too. Let me know if you have a clue about what to do next. Thanks. T Burt

Brett .

Attention: @Melissa S Himes & @John Empoliti [ FYI - Initial 'Comment' (ie. Newly created 'Post') ]

Brett .

@Terry Burt

Terry

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

This is a Newly created 'Post', that has been "Moved", to the 'Category' of "indexing", in this Forum.

It would appear, that your 'Comment', relates, to the "Family Tree" Part, of 'FamilySearch', rather than the "Indexing" Part, of 'FamilySearch'.

Question: Does your 'Comment', relates to, the "Family Tree" Part; or, the "Indexing" Part, of 'FamilySearch'?

Pleas advise.

That would enable use to be advise.

Brett

Brett .

@Terry Burt

Terry

Ah ...

Now, your "Image" appears, after finally passing, "Image Moderation".

So ...

That Said ...

That answers, my initial 'Question' ... "Family Tree" Part, of 'FamilySearch'.

Next 'Question': Is that a "Census" from the "United States of America" (eg. Possibly, the 1900 one)?

That, you are trying to attach ...

Please advise.

Brett

John Empoliti

@Terry Burt

Try a different browser (Chrome, Safari, Firefox, Microsoft Edge) and see if the problem persists. If trying a different browser works, then go back to your preferred browser and really clean it up (clear all cookies and cache). Here is a link that should help you do this (whether you try the second browser or not, you can try this).

https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

Terry Burt

Thank you, John. This worked well and everything is a lot faster as well. I can finally add records again!!!

John Empoliti

Yay hooray!! You're welcome, Terry. I'm glad it helped.