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Web Indexing Stuck

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  • Mute
putneys
putneys ✭
January 5, 2022 edited August 19, 2024 in Get Involved/Indexing

My web indexing seems to be stuck. I can't get to the batch that I was indexing and it has been about 5 days.

putneys

0

Answers

  • John Empoliti
    John Empoliti ✭✭✭✭✭
    January 5, 2022 edited January 5, 2022

    Hi @putneys

    That batch might be close to expiring, so look out for that when you get back to it.

    i suspect that your browser needs “cleaning,”. First, try a different browser (Microsoft Edge, Chrome, Firefox, Safari). If that solves your problem, then clear cache and cookies on your regular browser and try it again. Here is an article that will help clear just Family Search cookies, which might be all you need to do.

    https://www.familysearch.org/en/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

    if that doesn’t do it then here is how to clear all browser cache and cookies. Good luck.

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

    0
  • putneys
    putneys ✭
    January 5, 2022

    Thank you - The second one worked

    Thanks again

    Sonia

    0
  • John Empoliti
    John Empoliti ✭✭✭✭✭
    January 5, 2022

    Super. You're welcome, Sonia.

    0
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