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Collections not loading

Gavin Brubeck
Gavin Brubeck ✭
January 4 edited January 6 in Search

*** EDIT ***

Solved my own problem. A DNS-based ad-blocking / filter service was blocking connections to split.io and its various subdomains, which I assume are part of the new FamilySearch website's content delivery and authentication. Adding split.io to the DNS-based ad-blocking / filter's whitelist enabled me to browse collections again.

*** Original post below ***

Hello. I am having problems browsing collections. All I see when I click the link to a collection is a spinning 'loading' image:

image.png


After several seconds of displaying this image, the page goes blank and nothing loads. This is happening for all collections for me, and has been happening for at least a few days now. I have tried clearing browser cache, using a different web browser (Edge, Firefox, Chrome, both on PC and mobile), signing in, signing out... Nothing works. Any suggestions or ideas?

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Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    January 4 Answer ✓

    @Gavin Brubeck

    Gavin

    Welcome to the "Communiy.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    'Yes'; as, you have discovered/found out ...

    'FamilySearch' is aware of such; and, have provided a few articles on such ...

    Found in the : Help Centre https://www.familysearch.org/en/help/helpcenter/landing

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    Brett

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