Collections not loading
*** EDIT ***
Solved my own problem. A DNS-based ad-blocking / filter service was blocking connections to split.io and its various subdomains, which I assume are part of the new FamilySearch website's content delivery and authentication. Adding split.io to the DNS-based ad-blocking / filter's whitelist enabled me to browse collections again.
*** Original post below ***
Hello. I am having problems browsing collections. All I see when I click the link to a collection is a spinning 'loading' image:
After several seconds of displaying this image, the page goes blank and nothing loads. This is happening for all collections for me, and has been happening for at least a few days now. I have tried clearing browser cache, using a different web browser (Edge, Firefox, Chrome, both on PC and mobile), signing in, signing out... Nothing works. Any suggestions or ideas?
Best Answer
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Gavin
Welcome to the "Communiy.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
'Yes'; as, you have discovered/found out ...
'FamilySearch' is aware of such; and, have provided a few articles on such ...
Found in the : Help Centre https://www.familysearch.org/en/help/helpcenter/landing
How do I keep pop-up blockers from causing issues?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
Brett
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