Person views are not accessible

MargaretLew

I cannot access the Person view on any of the individuals on my family tree. . .not even my own page.

What could cause this problem? And how can it be fixed?

Brett .

@MargaretLew

Margaret

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

Provided, that you are "Logged In" to 'FamilySearch', with your 'FamilySearch' credentials ...

And, I am referencing the ORIGINAL "Computer" Web version, of 'FamilySearch' ...

[ NOT, the "Mobile" Application version, of 'FamilySearch' ... ]

IF, you have not already tried; THEN, ...

An "Oldie"; but, often, STILL, a "Goodie' ...

Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser" (and, even, the "Browsing History".

It often work; but, not always; as, there may be some other problem/issue.

And, make sure, that the "Browser", that you use, is one of the ones, that is compatible, with 'FamilySearch'.

Plus, make sure, that the versions of BOTH, your "Browser"; and, your "Operating System", are up-to-date.

[ie. The LATEST version; or, al least, the PREVIOUS version ... ]

Now ...

That Said ...

Here are some "Knowledge Articles", in 'FamilySearch':

First and foremost ...

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

Now ...

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

And ...

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

I hope, that this may help/assist, somewhat.

Brett

MargaretLew

Thanks Brett, I cleared the cookies from my browser and everything is now working fine in FamilySearch again.

Brett .

😀