Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Hints Already Attached (and system says so)

Cousin David
Cousin David ✭
December 19, 2021 edited December 27, 2021 in Family Tree

I have a persistent hint for LZBC-26M (Margaret Snedeker) that shows attached in the Hint Category under the "Bell" and which which I properly attached to her on 21 June 1917.

Can't get rid of it.

Help.

Cousin David


Mod Note: Post edited to remove personally-identifying information.

0

Answers

  • AmericanLady1953
    AmericanLady1953 mod
    December 19, 2021

    Cousin David

    LZBC-26M comes up as Margaret Belle Rupp. There is a hint attached by you on 21 Jun 2017. It is for Margaret Belle Stetler for an Idaho Death Certificate. There was not a hint for her in the Hints section. Have you cleared your cookies and cached files lately? You might need to change browsers or shut down the computer for five minutes, to let it catch up.

    0
  • Sanra
    Sanra ✭✭✭✭
    December 20, 2021

    Cousin David,

    To dismiss a hint after attaching it, try refreshing the screen (F5) at the top of the keyboard. It has worked for me.

    0
  • Cousin David
    Cousin David ✭
    December 20, 2021

    Regrettably, I have tried all those options. I have used different computers and done all of the usual "stuff". The hint remains stuck (and is the ONLY hint) showing.

    I am going to remove the Hint from the person and re-attach from the FTFS "hint" collection and see if that helps.

    BTW, i have been doing this work since PAF 1.0 so have considerable experience.

    Many thanks for your kind replies.

    1
  • PiperTWilson
    PiperTWilson ✭✭✭
    December 27, 2021

    @Cousin David - Please let us know how it goes. :)

    0
Clear
No Groups Found

Categories

  • 28.7K All Categories
  • 23K FamilySearch Help
  • 115 Get Involved
  • 2.6K General Questions
  • 428 FamilySearch Center
  • 436 FamilySearch Account
  • 4.2K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 596 Memories
  • 6.2K Temple
  • 311 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups