Youth Signing up with Partner Sites
Know of a 17 year old trying to set up access to the partner sites. Ancestry in particular. Just keeps getting ‘can’t access right now.’ Any idea why? Ancestry says it’s a FamilySearch thing and FamilySearch says it’s an Ancestry thing. That’s not very helpful! A 13 year old signed up and it requested parent/guardian permission but that’s not what the 17 year old got. Anyone else experience this?
Answers
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Jen, Haddad,
Thank you for reaching out this forum.
Registering for a free partner account under the age of eighteen parental permission is needed.
Members of The Church of Jesus Christ of Latter-day Saints can register for a free Ancestry account.
Before you start
- You must use the same email address for both your FamilySearch account and Ancestry.com accounts during the registration process. You can change it later in your Ancestry account, if desired.
- Depending on their age, youth can also create free accounts:
- Under 13. Youth younger than 13 cannot create a free account.
- 13 to 18. Youth between 13 and 18 require parental permission. The registration process has additional steps that will require a parent's email address. An email message is sent to the parent, who must reply by following the instructions in the message before the youth can access Ancestry.com.
Steps (website)
- While signed in to FamilySearch, scroll to the very bottom of a screen, and click on Solutions Gallery.
- Scroll down to the LDS Access section, and click the blue More button on the right side of the screen.
- Select the Ancestry for Latter-day Saints option.
- Click Get Started.
- Click the button that lets you continue for your free account.
- Follow the instructions on the screen to create your account.
We do hope your guest that is trying to gain a free Ancestry account is successful with parental permission.
If not, please reply again in this forum and we will send your question to a different department.
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Thank you for your concern about youth under the age of 18 who wish to have their own, personal Ancestry.com account.
While it is true that those with Member accounts can create a free connected account at Ancestry.com, please remember the concept of a "connected account". If a 17-year-old does not have a Member account at FamilySearch, or they have chosen their cell number as their recovery option but have not provided a verified email address, they will not be able to create a connected account at Ancestry.com.
The connected accounts require a unique verified FamilySearch email address that is not shared with others that can connect the Ancestry account to a member FamilySearch account. Without details about the 17-year-old who was not able to setup the connected account, we cannot determine whether the system was acting as designed.
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Thank you! Will pass the information on.
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As far as I can tell, and without a first person account from the 17 year old affected, the responses appear to have answered the question / statement accurately. None of the answers appears to have been acknowledged as answering / not answering the question. May I suggest that the questioner does this in any future queries. This will certainly assist us in our attempts to help our guests resolve these issues.
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@John L. Kennedy I haven’t updated because the information was passed on and I’m still waiting fir the follow up!
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Sorry, I didn't mean to come across as being critical.
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Thank you so much for your willingness to follow up with the 17-year old mentioned in your initial post. It is wonderful to work with others as they begin their family history pursuits, especially those of the rising generations.
As an additional comment about how you can help, please keep in mind that we can "teach others to fish" rather than "doing the fishing" for them. Perhaps you can have the young person you are concerned about post his own concern if he does have a verified email address associated with the FamilySearch account he is using. Our verified email address allows us to post messages in the FamilySearch Community, and this is often an excellent way to find answers to questions if we are unfamiliar with using the Help Center.
This young man already has a FamilySearch account if he is trying to create a Connected Account, so it should be easy to have him go to his settings to verify an email for his account which might resolve his Ancestry issue. Even if it doesn't it would allow him to join the FamilySearch Community to post his own concerns.
I hope this is just another way that you can assist those you are working with.
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@CDBurk I am a firm believer of 'teach others to fish' However, this young women is brand new to the church and has a Sunday School teacher helping her out. There was a lot of frustration and why I was then asked and stepped in to enquire here. I haven't heard yet whether they've resolved the issue.
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@John L. Kennedy no worries. I will definitely update once I have received a follow up! Sharing is very important.
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