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FS tells me to update my browser.

John Damm Sørensen
John Damm Sørensen ✭
December 4, 2021 edited July 9, 2024 in General Questions

Lately FS is failing when i browse certain areas as trying to display results of record searches.

I am presented with a warning bar telling me that my browser is not supported a the top of the window and if I follow the link I am directed to page showing supported browsers.

The list includes Firefox which I use and my versions is the latest version 94 for Ubuntu.


Please fix you site.

Thanks

John

fs-20211204.png


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Answers

  • DMS1737
    DMS1737 ✭✭✭✭✭
    December 4, 2021

    Your question has been moved to "FamilySearch Questions"

    Thank you

    0
  • Brett .
    Brett . ✭✭✭✭✭
    December 4, 2021

    @John Damm Sørensen

    John

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    As an aside ...

    Like you ...

    I DO NOT think that your problem/issue actually relates to the "Browser" of 'Mozilla' "FireFox".

    [ Especially; as, you are using the "Latest" version, of such, like myself & other - without problem/issue ]

    As such ...

    Please be aware ...

    And, although, I have no, knowledge; or experience, with such, just what I have 'heard'/'seem' ...

    I humbly would venture to suspect, that your problem/issue, many relate, to the "Operating System", of "Ubuntu" ...

    These may not help/assist; but, just in case ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    Good Luck.

    Brett

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  • John Damm Sørensen
    John Damm Sørensen ✭
    December 5, 2021 edited December 5, 2021

    It seems like clearing data and cookies solved the issue.

    Best

    John

    0
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