I cant log into Family Search in the FTM2019 app.

JanColquhoun · November 11, 2021

I can log in through the website but the app refuses to accept my password. I have changed the password numerous times to no avail.

Áine Ní Donnghaile · November 11, 2021

@JanColquhoun I would suggest that you contact MacKiev, the publisher of FTM2019, through their Live Chat option. https://support.mackiev.com/597357-Live-Chat-Service

Áine Ní Donnghaile · December 15, 2021

@JanColquhoun @jesminsena That website is NOT legitimate and is not connected with Mackiev, the publisher of FTM2019.

The ONLY legitimate website for FTM is https://www.mackiev.com/

PiperTWilson · December 16, 2021

Mod Note: One comment was deleted for posting a spam link.

@Áine Ni Donnghaile - Thank you for your help with the spam link.

Áine Ní Donnghaile · December 16, 2021

Happy to help @PiperWilson. There were horror stories a few years ago of some people losing hundreds of US$ to that scam.

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