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I cant log into Family Search in the FTM2019 app.

JanColquhoun
JanColquhoun ✭
November 11, 2021 edited December 17, 2021 in FamilySearch Account

I can log in through the website but the app refuses to accept my password. I have changed the password numerous times to no avail.

0

Best Answer

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    November 11, 2021 Answer ✓

    @JanColquhoun I would suggest that you contact MacKiev, the publisher of FTM2019, through their Live Chat option. https://support.mackiev.com/597357-Live-Chat-Service

    0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    December 15, 2021 edited December 15, 2021

    @JanColquhoun @jesminsena That website is NOT legitimate and is not connected with Mackiev, the publisher of FTM2019.

    The ONLY legitimate website for FTM is https://www.mackiev.com/

    0
  • PiperTWilson
    PiperTWilson ✭✭✭
    December 16, 2021 edited December 16, 2021

    Mod Note: One comment was deleted for posting a spam link.

    @Áine Ni Donnghaile - Thank you for your help with the spam link.

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    December 16, 2021

    Happy to help @PiperWilson. There were horror stories a few years ago of some people losing hundreds of US$ to that scam.

    2
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