When will it be possible to view records?
Hello,
when will it be possible to view Roman Catholic Deanery. Troki (Troki) Volume 604-38/196 Births, marriages, deaths 1884 2453614 Item 1, Image Group Number 7788451 and Volume 604-38/197 Births, marriages, deaths 1885, 2453614 Item 2, Image Group Number 7788451 ? The same message is displayed for a very long time – „This image unavailable for online viewing at this time“
Answers
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I am not connected with FamilySearch.
Firstly, I don't think this question is connected with Indexing in any way, so it should be moved.
If in fact the message above "This image is unavailable for online viewing at this time“ has been displayed for a very long time, I think FamilySearch needs to decide whether this group of records is available or not. If the records are available the images need to display the correct viewing conditions. If in fact the records are no longer available at all as images, this should be stated.
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Given that the material both before and after this film is perfectly accessible, I think there is an error in the permission settings for this film/image group. I don't know how to alert anyone at FamilySearch to this fact.
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The following knowledge article from the FamilySearch Help Center explains why you sometimes see a reel instead of a camera for records that have been microfilmed and digitized. It explains that we are always working with the actual record custodians to be able to provide permission to view images as they are digitized, however, when our contract with the record owners only allows the microfilm format to be viewed, you see the reel.
Others have suggested that FamilySearch decide whether images can be viewed or not, however, this is not our decision. The decision is made by the record owners and we are bound by our contractual agreements with them. We apologize that even in a large collection where other films in the collection can be viewed online, there can still be part of the collection that is not available.
At the present time, the catalog pages are locked because we are updating the catalog which means it is possible that the images you wish to view may actually be available online. Have you tried using the Images link to go to the Explore Historical Images page to see if the specific images you are interested in are accessible through that feature? The following knowledge article explains how to use this new feature and we hope you will find it helpful. The embedded links at the bottom of this article will help you to continue to learn about this feature which is adding images each day.
Finally, seeing the reel icon verifies you can view the physical microfilm at the Family History Library in Salt Lake. If you are not in close proximity to Salt Lake, do a Google search using: Random Acts of Genealogical Kindness to find a site where you may be able to contact someone in the Salt Lake area who can go do research for you.
We don't ever have a time frame to provide when records have restrictions, but we assure you that we are always negotiating with record owners to give our guests access to the greatest number of records possible.
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@CDBurk, if you had looked at the catalog page linked in the question, you would have seen that the film in question has a camera icon, exactly like its neighbors. This means that your first link is nonsensical in this context, and the catalog being locked is also rather irrelevant.
Clicking a camera icon should not lead to an "unavailable" message. If it does, there's something wrong, and someone at FS needs to fix it. Can anyone tell us who that is, and how we can alert him/her to the problem?
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I agree with Julia that as the catalogue shows a camera icon, that there is something technically wrong with the access, some computer problem such as a corrupted file.
@N Tychonievich , can you advise the moderators which Department this sort of problem should be escalated to, so that the broken access is fixed (or else withdrawn altogether if there is a corrupted file which can never become available)
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Julia, I clicked on the link provided by this guest and because others had already shared their answers, I tried to use this as a "teaching moment" to review the following things:
1) The catalog is locked while it is being updated and the information in the film notes may not be totally accurate at the present time.
2) The reel showing does allow access to parts of a collection that do not show a camera. [I did look at the specific film and saw the camera, but I also noticed items in this collection that still have only the reel showing.]
3) Using the new Explore Historical Images option may provide access to the images in question.
4) Random Acts of Genealogical Kindness is a wonderful option for viewing the actual films anytime there is either a camera or a reel since a physical copy of the records is available in the Family History Library.
My apologies if my comments did not have any value to you. Others who view this discussion thread later may find one of my comments meaningful.
Because of my investigation, I have forwarded this concern to a specialty team to try to have the issue resolved. Thank you, @LinasNaujalis for reporting your concern.
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@LinasNaujalis Looking at the catalog page, there seems to be inconsistency in the availability of the records. We've seen other instances of this in which the permissions were not consistently applied to a set of records. We will report it to the developers for a fix. Could take a while as they have a backlog of issues to deal with.
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@LinasNaujalis We heard back from the developers about the inconsistent access to records for the Metrical books: Deanery, 1700-1938 for Troki, Russia. Their response: "The catalog is being rebuilt to publish in 2022. This will be fixed in the new catalog." So, I guess we just have to wait for them to do their work on the catalog.
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Thank you for your help in resolving this issue.
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