App work not uploading to Online version
I do a lot of family history on the go via the FamilySearch and Memories app. For some reason over the past year or two (I haven't been able to pinpoint the date) the work I've done through the app is not syncing up to the online version. The only tip I can find is to clear the cache on my app but that was a solution if the sync was not happening the other way around (Online not syncing to the app). I am hesitant to do that because I do not want to lose all the work I've done in the app. Any one ese have a similar issue. or know of a way to force the app to push to the online account?
Answers
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I was able to call the Help Center and they recommended I clear the website cookies/cache via www.familysearch.org/cookies. It worked and my app family history work finally showed up online.
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Did you clear the cache on your mobile device?
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I am not able to log into my FamilyNexus app on my iphone. It will not accept my password, which works when I sign-in to Family Search. Has FamilyNexus been decommissioned?
Elaine Rice
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