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When I go to the indexing page it has an error.

AbigailAnderson91
AbigailAnderson91 ✭
October 31, 2021 in Indexing

Red letters pop up and they say "An error has occurred that may affect your ability to use this page. FamilySearch has been notified." But nothing has changed for many months. 

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Answers

  • Tom123
    Tom123 ✭✭✭
    October 31, 2021

    Sounds like you need to clear your brower history and cookies. Information is below:

    Clear your cache or cookie in these circumstances:

    • Your computer does not respond quickly and efficiently.
    • Data on FamilySearch displays poorly or not at all.

    Steps (website)

    If you clear all cookies, it can affect your access to other websites. Try these steps first:

    1. Make sure you use a supported Internet browser.
    2. Delete just the cookies that FamilySearch uses.
      1. Go to https://FamilySearch.org/cookies.
      2. When the message Reset your cookies? appears, click Yes.
    3. If the problems still occur, clear all of your temporary files and cookies. Then restart your computer. Please search the web for instructions for your specific browser.
    4. If you still have problems, delete your autocomplete history. Search the web for instructions for your specific browser.
    5. (Optional) Reset your cookie preferences on FamilySearch.


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