one day i found family search and it had my family all the way back to england and then it was gone
so in january this year i got on to family search. i had a great grandmother...that family line went back to england 1200 and i looked at it all year then i logged on this weekend and all the information was gone.... what happened...
Answers
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Your question will be forwarded to the familytree team for review and assistance. You may be contacted by that team if they need more information.
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If you were looking at the FamilySearch tree, many people may be working on the same family, especially that far back. There may be duplicates or triplicates (or more!) of people with the same name, in the same place. Someone may have changed a connection or found an error or a record that needed to be detached/attached.
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@Aine@Áine Ni Donnghaile is correct since FamilySearch is a public tree and others are working on similar family lines there probably have been some changes about your great grandmother. If I were you I would search your ancestors name with the information that you have. Click her and put in her information and you should be able to find her in FamilySearch. https://www.familysearch.org/tree/find/name Then you just need to connect her back to you.
Hopefully this will help.
Thank you for contacting FamilySearch. It has been a pleasure helping you. Best wishes as you continue finding records for your family.
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Perhaps benitaortiz may have originally found something in Genealogies, which for some reason was deleted by the person who had originally posted the information. This happened to me some years ago, when very extensive information about one branch of my family disappeared.
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Thank you for contacting FamilySearch about part of your ancestral line/pedigree not showing in Family Tree.
You need to go to the record of the person where the line ends and check the “Latest Changes” section of that record to see what may have happened. Was that person “disconnected” from their parents? Doing this would stop the line from going back farther. To explain how to find changes here is a link to an article entitled “How do I see what changes have been made about a person in Family Tree?” https://www.familysearch.org/help/helpcenter/article/how-do-i-see-what-changes-have-been-made-about-a-person-in-family-tree
Remember that Family Tree is an open collaborative environment. The information/data in Family Tree is not the exclusive property of any one person. The persons in the records typically have many descendants who can claim them as “their” ancestors. Data comes from many sources, and anyone can edit the information in Family Tree.
If you find a disconnect/change, we suggest that you try to contact the person who made it. Working together with them you could reach a consensus on what should be done and avoid future conflicts. Here is a link to a FamilySearch Blog page that will explain how to work with other in Family Tree. “How to Contact Other Users—Working Together on the Family Tree” https://www.familysearch.org/blog/en/contacting-other-users/
To explain how you can restore a broken/deleted relationship here is a link to an article entitled “How do I restore a deleted relationship in Family Tree” https://www.familysearch.org/help/helpcenter/article/how-do-i-restore-a-deleted-relationship-in-family-tree.
You can view the articles by clicking the links. Please note that on the bottom of the articles there may be links to additional articles for related subjects that may also be helpful to you.
To help you with FamilySearch questions in the future, here is a link to a FamilySearch Blog page entitled “Finding Help at FamilySearch”. The Help feature is a great resource to learn about FamilySearch and Family Tree and to find answers to your questions. https://www.familysearch.org/blog/en/familysearch-help-center-update/
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