Beta Login Issues
Comments
-
Can't really test it, as I can't log in: it insists that either my password is wrong, or my email is "in use by another member". (Grrr, that would be ME, Let Me In already!).
(I only ever use one password for FS, so I am 100% absolutely certain that it is completely correct.)
2 -
Either the beta is really screwing up logging in, or there's something wrong with the community: the login and password get as far as my name and all that, but then it breaks when I try to connect to myself.
This means that there is no password reset option or anything like that. (And besides, as I said, I know what my password is.)
1 -
Hello @Julia Szent-Györgyi,
I've sent you a direct message on how to resolve this problem. In summary, the beta site is not fully synchronized with the live site. This means that the beta environment may have a previously used password. I would recommend using a previous password, or resetting your password in beta by visiting this link: https://beta.familysearch.org/recover/find-my-account?password.
Best ,
Mark
1 -
Do other people end up at that "connect" screen, or is it just me?
As I said, this is after logging in. It has accepted my FS credentials, because it knows my name. It's the next step, an apparently forum-internal one, that is tripping, and I don't know how to fix it. As you can see, it does not offer a password reminder/reset option at this stage, because it has already accepted my password once. I have no idea what sort of password it expects for this step, but apparently, it's not the one I just used to get there, and I can find no means of recovering this mystery other password.
1 -
Hello @Julia Szent-Györgyi,
I moved this discussion to the Q & A section and sent you a direct message to discuss/troubleshoot the issue.
Best,
Mark
1 -
I also cannot login to the Beta site and I haven't changed my password in more than a year. I get the same message above, that my password is incorrect.
0 -
I am able to get into the Beta Community site. Maybe it is a housekeeping issue. Try clearing your cookies https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser
And you may also want to make sure you are on the current version of your browser or try a different browser. https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible Note: Supported browsers
Regardless of the operating system you use, our website works with these fully supported browsers:
- Apple Safari—the current version and one previous
- Google Chrome—the current version and one previous
- Microsoft Edge—the current version and one previous
- Mozilla Firefox—the current version and one previous
Hopefully that will help you!
0 -
Are you just talking about signing into "Community" from Beta?
I haven't used the beta version lately, but am getting a screen advising me of my registered username (not one I have ever been aware of and certainly not relating to the one I use in the production version) and then asking for my "existing account password". Like you, I haven't got a clue what this should be and (as you say) there seems no provision to create a password.
This all seems to be related to the Community section in Beta not being synched with the rest of the website - unlike the situation in the live version, where clicking on "Sign in" requires no further action (i.e. you get straight into Community).
To be honest, none of this worries me too much, as I don't see what need I would have of using Community whilst in Beta.
1 -
Hello folks,
Julia and I are communicating via direct messaging and I believe the issue noted by Paul is what is causing the sign-in issue: the two sites are not fully in sync.
There are a couple of options on how to get past the sign-in issues:
- Review the beta community while not logged in. You'll be able to navigate and review the site no problem, just not post or reply to posts.
- Create a new test account for the beta community via this link.
I apologize for the trouble signing in - I'll follow up on this with our dev team to see what can be done to prevent this issue in the future.
Best,
Mark
2 -
I think Paul has the right idea. In my case, for some reason the beta site has glommed onto an old substitute account that I used for a few weeks due to a technical issue. (It was long enough ago that I don't even remember what was wrong.) Of course, it has the same password as my current account, so none of the error messages really make sense, but anyway, that's the beta site for you. Maybe we shouldn't call it the sandbox, 'cause then it gets everything all sandy? :-)
Thanks for all your efforts, @Mark McLemore.
1
