I cannot access the "research wiki" (Fatal error authenticating user.)
After logging in and trying to go to "search/research wiki" I get the following error message (Fatal error authenticating user.) Therefore I cannot access the wiki.
Answers
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Jerry
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly User/Patron ...
FYI
You are not alone ...
I believe, that is what we are ALL experiencing ...
The matter has also been PREVIOUSLY raised about x6 Hours ago.
Here is the related post ...
"Q and A" Section
'Category'= FamilySearch Community
Home > Help Center Categories > FamilySearch Community
how to fix issues with the family search wiki
whenever I try to search the wiki it says fatal error has occured user could not be authenticated. Does anyone know how to fix this?
Brett
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Hello,
The easiest way for me to get to Research Wiki;
From any page click our logo in the top left corner. That will take you to the FamilySearch Landing page for your account.
Then, top of the page click on Search
in the dropdown click on Research Wiki
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Catherine
As a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ]
Your response, here in this post, is somewhat 'belated' ...
FYI
This post was from a FEW Days ago ...
You may not be aware ...
But, at the 'Time' of this post ...
There WAS, a significant problem/issue, with accessing, the 'FamilySearch' "Research Wiki" ...
In fact, the 'FamilySearch' "Research Wiki" could NOT be accessed.
A number of Hours, after this post; and, significantly, after the "Related" post, the significant problem/issue, with accessing the 'FamilySearch' "Research Wiki", was addressed/fixed.
This post; and, the "Related" post, were NOTHING to do, with the Users/Patrons, NOT knowing HOW to Access the 'FamilySearch' "Research Wiki", it was just that, at the 'Time' the 'FamilySearch' "Research Wiki" could NOT be accessed.
Just so that you are aware.
Brett
ps: Examination of the "Related" post, would have revealed, that the matter, was under investigation.
.
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@ Brett .
thank you for your insight, but i made that comment several days ago as well.
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Catherine
You made your 'Comment', some x4 Days AFTER the original post; and, AFTER the matter had been resolved.
Plus, there was a related post; where, a "Moderator" was already involved, in the matter; as, a whole.
[ And, I had ALREADY referenced, that related post, in this particular post ... ]
Hence, my comment/response.
Brett
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"Fatal error authenticating user."
I got this error message today, attempting to use a link to the wiki from the Site Map. This happened several times. I then accessed the wiki using a direct URL and confirmed I was still logged in there. On retry the link on the Site Map went where it pointed.
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