Password Reset No Working

scolburn

Hi, I have tried resetting my password, using the instructions, and was unable to get it to work. I also tried creating a new account, and the system won't allow that, since there is already an account connected to my cell phone number and email address. I'm stuck at this point, what should I do? callen2927@gmail.com

allanc

Asked the patron to call 1-866-406-1830.

lstolk36

Good morning,

There are some step to follow in resetting your password, unless followed you may difficulty resetting your password for your account.

In detailed we are sending you step by step directions, hopefully this will help you be successful gaining access to your account.

Recovering a forgotten username or resetting a forgotten password to sign into FamilySearch.org  FamilySearch does not keep a record of patron’s passwords due to privacy security. (Passwords must be at least 8 characters with at least one letter and one number.)

You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

• Your mobile phone number
• Your email address

Steps (website)

1. In the upper right corner of the FamilySearch website, click Sign In.
2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 

• Username only: Click username beneath the Password field.
• Password only: Click password beneath the Password field.
• Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.

1. Select a recovery method based on information you provided during registration.

• Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
• Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

1. What happens next depends on whether you indicated that you forgot:

• Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
• Password only: The option to reset your password appears.
• Both: The option to reset your password appears. Your username appears on the screen.

1. If you need to reset your password, do this:

• Enter a new password.
• Verify the new password.
• Click Reset.

If you are not successful please call the above listed phone number. Thank you for reaching out to this forum.