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Locked Account

SueFitz
SueFitz ✭
October 11, 2021 edited July 11, 2024 in FamilySearch Account

My account has been locked for days and I can't sync with any of my programs. I don't want a new account as that just makes things messy all around.


I've don't the 10 minute thing, etc.


I didn't try to log in yesterday, but still get the lock out message 24 hours later. Just upgraded my RootMagic, but it's not working in FTM either.

0

Answers

  • CHold
    CHold ✭✭✭
    October 11, 2021

    Your question will be forwarded to the FamilySearch Account team for review and resolution. You may be contacted by that team if they need more information.

    1
  • CHold
    CHold ✭✭✭
    October 11, 2021

    @SueFitz

    I will be sending you a private message to see how I can help.

    1
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