Incorrect title in historical record
The title of the records in the link below is Massachusetts Deaths, but the entire group on the image is actually Massachusetts births. Can it be corrected?
Thanks.
Answers
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Hi LaReinJM
For this to be corrected you will need to use the FEEDBACK hanging off the right hand side of that Record collection
Support does not have a way to report errors in the titles of record collections. But you, as a user of the website, can make the report. To do so, open the collection and perform a search that illustrates the error. On the search results page or on a record details page, find Feedback on the right side of the page. Click there to report the bad collection title. This will get the information to the group that can investigate and update the title.
We have learned that Feedback does not show when using the Mozilla Firefox browser. You can see it in both Google Chrome and Microsoft Edge browsers.
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Sorry for the off topic comments here - but I needed to address that last statement by Diana Hawks.
We have learned that Feedback does not show when using the Mozilla Firefox browser. You can see it in both Google Chrome and Microsoft Edge browsers.
This report is not true. I reported Feedback just fine using Mozilla Firefox 93.0 (64 bit) on Windows 10 OS. The Feedback button works fine in all three browsers on my WIndows 10 system [Microsoft Edge Version 94.0.992.38 (Official build) (64-bit) and Google Chrome Version 94.0.4606.81 (Official Build) (64-bit)].
There is apparently an issue with Firefox and some addons/extensions - especially on MacOS. I was able to help one Firefox guest be able to view Search> Results images when he was getting an error previously by Resetting/Refreshing Firefox (now I don't know if FamilySearch wants to recommend this to Firefox users but it worked with the fellow I was helping troubleshoot).
Some users may want to not 'refresh' these settings. In those cases I don't even know a browser change would necessarily resolve the issue.
But to state FIrefox does not allow Feedback to work is an oversimplification of the issue. It is probably the guest's device security certificates that are having an issue with the Feedback feature. @LDS Search Test can explain in more detail as he is working on this issue himself and knows more about what is causing the issue. Some of these issues have been in the news recently and have caused the devices to not be able to browse securely. FamilySearch Technical Support team can refer people to their device manufacturer or to other technical assistance to update/upgrade the device security certificate so that they can use FamilySearch. I hope this is also accurate and not further misinformation.
Here is an image of the Firefox cache of the Feedback button resource:
It appears that some device security certificates have an issue with cloudfront.net.
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