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Unable to connect familysearch to ancestry.com

PF Hansen
PF Hansen ✭
October 6, 2021 in FamilySearch Account

Having trouble connecting to ancestry.com

Tagged:
  • trouble connecting to Ancestry
1

Answers

  • Wayland K Adams
    Wayland K Adams mod
    October 7, 2021

    Hi PF Hansen

    Welcome to Family Search community and your question about ancestry. Please see private message by looking at the upper right corner at the envelop.

    0
  • Wayland K Adams
    Wayland K Adams mod
    October 7, 2021

    Here are the general instructions for connecting to Ancestry.

    Log on to Family Search. At the bottom of the page click on solutions gallery. Scroll about half way down to LDS Access. Click on more to find Ancestry, click on get started and follow the instructions.

    0
  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021

    Wayland,

    Your information has now been submitted to the department that can help correct the issue you are having with connecting your FamilySearch account to your existing Ancestry.com account. They will contact you for additional information in the near future and then help work on this problem for you. This part of the Community messages will usually appear "closed" but it will then be "open" in another area.

    0
  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021

    Sorry, the message just sent addressed to "Wayland" was actually intended for Paul Hansen and has been sent to Paul.

    0
  • Cris D McBride
    Cris D McBride ✭✭
    October 7, 2021

    This issue has now been forwarded to the department that can help with this issue.

    0
  • DRPGrigg
    DRPGrigg mod
    October 7, 2021

    We have spoken with @PF Hansen and he is now able to connect with Ancestry.

    1
  • tkbowen123
    tkbowen123 ✭
    October 14, 2021

    I'm not sure how to access Ancestry or other partner sites. How do I do this?

    0
  • Cris D McBride
    Cris D McBride ✭✭
    October 14, 2021

    A private message has been sent to tkbowen123.

    0
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