My father passed away unexpectedly and did not export the information to my mother’s family search account before his passing, thinking he still had time to do so. Due to this oversight and very sudden passing, my mother has lost years of information they gathered that included records of family members of both sides, who are deceased and that of those alive today. These records included their siblings, cousins, aunts, kid, etc. Since my mother lives in Chile, she reached out to someone regionally that could help, and was able to export only the names of those who are deceased, all the information regarding the sibling, cousins, that are still alive, us kids and grandkids, did not transfer. This loss and the sudden loss of her husband of 57 years has been very hard, since working together to find this information brought them so much joy and now it is gone. My mother would request assistance to try to transfer this information to her account.