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Resolve photo stuck in processing state?

Sloan.David
Sloan.David ✭
October 2, 2021 edited October 21, 2021 in Memories

Issue resolved....

Pending image.png
0

Best Answers

  • Sanra
    Sanra ✭✭✭✭
    October 4, 2021 Answer ✓

    Hi David,

    It can sometimes take up to 24 hours to see the photo. Is your photo still in the processing stage? Please let us know if you still need help with this issue.

    0
  • MNuttall
    MNuttall ✭✭✭
    October 5, 2021 Answer ✓

    Hello @Sloan.David

    May we assume that the issue is resolved? -- I found your photo: https://www.familysearch.org/photos/find?searchTerms=%20Snowdon%20Theatre&searchType=text-search&searchCategories=IMAGE%2CPDF%2CTEXT%2CAUDIO%2CALBUM&page=1&maxRecords=50&firstRecord=0&_=1633449068921

    Uploading photos can be a tricky process at times. If the processing seems stuck, sometimes the best thing to do is refresh the page, clear FS cookies, temporary files and cache, and/or switch browsers. Or. . .just wait it out?

    Hopefully you are able to successfully proceed with uploading memories.

    1

Answers

  • DavisDelmarBoyd
    DavisDelmarBoyd ✭
    October 2, 2021

    My daughter and I had the same issue as we uploaded several photos of pioneer ancestors. These photos all say "processing" and have not resolved. I also asked a question to FS because I did not see your comment. So, you are not alone in this issue. I am concerned that I will need to re-upload all the images I worked on.

    0
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