Home› Welcome to the FamilySearch Community!› FamilySearch Help› General Questions

why cant I open my messages

ChristinaRevell
ChristinaRevell ✭
September 25, 2021 in General Questions

Everytime I click on my messages I get an oops error page. Why is this. I see I have a message but cant open it. Very frustrating.

0

Answers

  • darlog
    darlog ✭✭✭
    September 25, 2021

    Hello @ChristinaRevell

    Thank you for using the Community and asking this question. This sounds like it may be a browser issue. What browser are you using to ge to the net? When did you last clear cookies and cache from that browser? Here is a knowledge article that will hel you to clean up your browser: https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Did you try a different browser?

    If these suggestions do not help, please reply to this post and we will search for another answer.

    0
Clear
No Groups Found

Categories

  • 28.3K All Categories
  • 22.7K FamilySearch Help
  • 111 Get Involved
  • 2.6K General Questions
  • 420 FamilySearch Center
  • 431 FamilySearch Account
  • 4.1K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 589 Memories
  • 6.1K Temple
  • 304 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups