Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Why won't source linker let me add information to my father's tree?

Andrea Dean_1
Andrea Dean_1 ✭
September 22, 2021 edited December 22, 2021 in Family Tree

I am trying to link a source suggested on my father's profile to him.The linker page does not list any info in my tree or the source. It just keeps saying its "retrieving","analyzing" and "matching" but never shows anything.

0

Best Answers

  • darlog
    darlog ✭✭✭
    September 22, 2021 edited September 22, 2021 Answer ✓

    Would you please try a different browser?

    0
  • Andrea Dean_1
    Andrea Dean_1 ✭
    September 22, 2021 Answer ✓

    Hooray! worked fine on Chrome.

    Thanks

    1

Answers

  • darlog
    darlog ✭✭✭
    September 22, 2021 edited September 22, 2021

    Hello @Andrea Dean_1

    We suspect that you are experiencing browser issues while attempting to attach the source using source linker. You may want to clear your browser of cookies and cache. First go to the question mark with the circle around it in the top right corner of the page.

    Pending image.png


    Then select "help center." Then type in key word "cookies." There will be several articles, but this is the one you should select: https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    I this does not answer your question, please reply here and we will try something else.

    Good luck!

    0
  • Andrea Dean_1
    Andrea Dean_1 ✭
    September 22, 2021

    Tried what you said. Cleared cookies on my computer and rebooted. Still stalling. Even on home page.

    0
Clear
No Groups Found

Categories

  • 29.9K All Categories
  • 24.1K FamilySearch Help
  • 122 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.6K Indexing
  • 634 Memories
  • 6.5K Temple
  • 321 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups