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Problems recovering username

MartinDorothy1
MartinDorothy1 ✭
September 17, 2021 edited July 11, 2024 in FamilySearch Account

Trying to recover a username, but it will only let me click on Forgot Password. Is there a problem with familysearch would anyone know please?

Tagged:
  • recovering username
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Best Answers

  • CHold
    CHold ✭✭✭
    September 17, 2021 Answer ✓

    Your question will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information.

    0
  • CHold
    CHold ✭✭✭
    September 17, 2021 Answer ✓

    @MartinDorothy1

    There is not a problem with FamilySearch but you may want to clear your cookies and update your browser

    Here are some articles that may help:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser
    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

    note that your browser needs to be on the current version or the previous version.

    https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

    Please respond back if you are still having problems signing in.

    0

Answers

  • MartinDorothy1
    MartinDorothy1 ✭
    September 17, 2021

    Thank you so much. Followed your advice and problem resolved. I have now helped my friend get back into his family search account after quite a while. Thanks again

    0
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