Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Account

Problems recovering username

MartinDorothy1
MartinDorothy1 ✭
September 17, 2021 edited September 17, 2021 in FamilySearch Account

Trying to recover a username, but it will only let me click on Forgot Password. Is there a problem with familysearch would anyone know please?

Tagged:
  • recovering username
0

Best Answers

  • CHold
    CHold mod
    September 17, 2021 Answer ✓

    Your question will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information.

    0
  • CHold
    CHold mod
    September 17, 2021 Answer ✓

    @MartinDorothy1

    There is not a problem with FamilySearch but you may want to clear your cookies and update your browser

    Here are some articles that may help:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser
    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

    note that your browser needs to be on the current version or the previous version.

    https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

    Please respond back if you are still having problems signing in.

    0

Answers

  • MartinDorothy1
    MartinDorothy1 ✭
    September 17, 2021

    Thank you so much. Followed your advice and problem resolved. I have now helped my friend get back into his family search account after quite a while. Thanks again

    0
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 126 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 462 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 641 Memories
  • 6.5K Temple
  • 325 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups