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Is the site down today? I can sign in and enter queries in the search mode but I get no response.

WBrownTX
WBrownTX ✭
September 16, 2021 edited August 15, 2024 in Search

Is the site down today?

0

Best Answer

  • IamDinnerPail
    IamDinnerPail ✭✭
    September 16, 2021 Answer ✓

    Thank you for contacting FamilySearch Community, WBrownTX. We are here to help.

    It is possible you may be experiencing difficulties due to browser cookies and temporary cache files. If it has been a while since you have done what we call "Housekeeping" on your computer... this may be the cause.

    If you follow the instructions on the link below and then reboot your computer, perhaps your problem may no longer exist.

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    As an additional note, we would like to make you aware that you can find answers to your questions by using our Help feature found in the upper right corner of any FamilySearch screen by clicking the Help icon (the small circle with the question mark), then scroll down to Help Center. Enter a few key search terms to find and select knowledge articles appropriate to your question. We hope this will be a valuable tool for your family history work.

    We wish you success in your Quest to connect with your ancestors.

    1

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    September 16, 2021

    @WBrownTX I do get results. No it is not down. There may be some connectivity issues you are experiencing? Are you using Wifi or Mobile, etc?

    0
  • WBrownTX
    WBrownTX ✭
    September 16, 2021

    On a PC desktop using WiFi. All my other sites are functional…just getting nothing out of family search.org in the “search” function. I can pull up things in other areas of the site such as family tree.

    0
  • WBrownTX
    WBrownTX ✭
    September 16, 2021

    Fixed it! For some reason my browser decided to block the polyps.

    2
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